Women's Health Operational Support Manager
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Part-time
- Posted
- 28/08/2026
- Closes
- 06/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Gynaecology and Colposcopy Operational Support Manager within the Women's Health Department. You will lead a large administrative team, overseeing performance, task delegation, and recruitment. The position involves improving Cancer, Colposcopy, and LUTS services, leading change projects, and maintaining effective communication with staff and patients. You will also manage clinic processes and handle inquiries and complaints.
Key responsibilities
- Provide leadership and management to a team of Administrative Coordinators and Admin officers.
- Oversee performance, task delegation, staffing, and recruitment within the team.
- Ensure effective communication within the department and with patients, addressing inquiries and complaints.
- Maintain efficient operational processes, internal department policies, and manage clinic setup/utilisation.
- Investigate patient complaints, implement learning, and report/manage incidents.
- Manage staff within the team, including recruitment, sickness rates, mandatory training, and appraisals.
Essential criteria
- Degree level qualification or equivalent management experience
- Skills & Abilities
- Analyse and highlights performance information.
- Motivational skills to be able to relay redesign or change to staff.
- Deal compassionately with patients and relatives when responding to complaints.
- Contributes towards improvement opportunities and supports the implementation of change.
- Knowledge & Experience
- Understanding patient pathways
- Experience of investigating clinical and operational incidents and complaints.
- Access Policy
Desirable criteria
- Experience in working with Cancer Services / Cancer Pathway management
- Experience in working with Colposcopy Services, submitting national data such as KC65.
- Personal
- Willing to learn / Work well in team / Accountability
- Education / Qualifications
- Degree level qualification or equivalent management experience
- Skills & Abilities
- Analyse and highlights performance information.
- Motivational skills to be able to relay redesign or change to staff.
- Deal compassionately with patients and relatives when responding to complaints.
- Contributes towards improvement opportunities and supports the implementation of change.
- Knowledge & Experience
- Understanding patient pathways
- Experience of investigating clinical and operational incidents and complaints.
- Access Policy
- Experience in working with Cancer Services / Cancer Pathway management
- Experience in working with Colposcopy Services, submitting national data such as KC65.
- Personal
- Willing to learn / Work well in team / Accountability
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £38,488 – £46,852 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The Gynaecology and Colposcopy Operational Support Manager for the Women's Health Department plays a key role in delivering high-quality, professional workloads and demonstrates a leadership style to oversee a large admin team responsible for the Gynaecology and Colposcopy pathway management of Women's Health Patients.
The post holder will work in a dynamic and fast paced environment, enjoying working at the heart of the Women's Health Department where they will maintainresponsive communications with all relevant staff, such as Consultants, Nursing teams, Radiographers and other clinical staff as well as other admin teams throughout the trust.
The role features the opportunity to make a real impact by improving the Cancer, Colposcopy and LUTS services within the division and to lead change projects aimed at improving patient care and pathway management. The role also sets out in maintaining the Trust's reputation while communicating and engaging with patients, local communities, and colleagues across the Trust.
Main duties of the job
In this role, you will provide leadership and management to a team of Administrative Coordinators and Admin officers for the overseeing performance, task delegation, staffing, and recruitment. You will ensure effective communication within the department and with patients, addressing inquiries and complaints professionally. Ope
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