999 Emergency Call Handler - Essex
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 02/09/2026
- Closes
- 08/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves handling emergency calls at the Emergency Operations Centre in Chelmsford. You will process information quickly and accurately, inputting data into the Computer Aided Dispatch system while maintaining high levels of customer service. The job requires providing pre-arrival advice to callers using a triage tool. Full training and mentoring will be provided, and no prior clinical experience is necessary.
Essential criteria
- Ability to work using own initiative.
- Able to prioritise and undertake numerous tasks simultaneously.
Desirable criteria
- Pre-existing basic understanding of medical terminology.
- Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process.
- First Aid/First Person on Scene qualification.
- NVQ in Customer Service or equivalent experience.
- Personal Qualities, Abilities and Attributes
- Ability to work consistently and stay calm in difficult and high-pressured situations.
- Flexibility to work varying shift patterns including weekends, nights and holidays.
- Successful experience working/volunteering in a customer service environment.
- Previous experience working in the NHS.
- Experience of working in a call centre environment.
- Skills & Knowlegde
- Ability to work using own initiative.
- Able to prioritise and undertake numerous tasks simultaneously.
- Pre-existing basic understanding of medical terminology.
- Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process.
- First Aid/First Person on Scene qualification.
- NVQ in Customer Service or equivalent experience.
- Personal Qualities, Abilities and Attributes
- Ability to work consistently and stay calm in difficult and high-pressured situations.
- Flexibility to work varying shift patterns including weekends, nights and holidays.
- Successful experience working/volunteering in a customer service environment.
- Previous experience working in the NHS.
- Experience of working in a call centre environment.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 2d
Plenty of time to prepare a strong application.
Full advert · preview
East of England Ambulance Service
999 Emergency Call Handler - Essex
The closing date is 08 September 2026
Job summary
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!
We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford.
Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required.
Main duties of the job
Answer operational calls that come into the EOC. Utilise the chosen clinicaltriage software system in order to prioritise calls as soon as possible. Enterinformation into the Computer Aided Dispatch (CAD) system accurately andpromptly. Provide pre-arrival advice to callers where appropriate.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw a
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