PMS User Support Officer
At a glance
- Band
- Band 4
- Pattern
- 36
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Role summary
This role involves providing system, user, and training support for the TrakCare PMS system within NHS Forth Valley. You will work as part of the TrakCare Support Team, ensuring the system meets organisational needs and supporting its ongoing development. The position requires excellent interpersonal skills and the ability to work flexibly on delegated tasks and projects.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £31,537 – £34,303 — outside the standard scale; check for HCAS/London weighting.
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Job reference:
256300
Salary:
Band 4 (£31,537 - £34,303)
Job closing date:
24/08/2026
Job Type:
Support Services
Location:
Forth Valley Royal Hospital
Employment type:
Fixed-term or Secondment
Hours Per Week:
36
Job posted date:
10/08/2026
Employer (NHS Board):
NHS Forth Valley
Department:
Digital/IT
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Job Advert
PLEASE NOTE THAT THIS POST IS OPEN TO EXISTING NHS FORTH VALLEY EMPLOYEES ONLY.
Fixed Term or Secondment Opportunity* for 2 years to cover substantive post holders secondment leave.
*Secondment Opportunity – Existing permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on the HR/Recruitment intranet pages and must be completed and signed by the substantive line manager. The Candidate should then take it with them to interview as confirmation that an agreement has been granted.
An opportunity has arisen for a highly motivated, enthusiastic person to join the Patient Management System support team to fill the role of User Support Officer.
The successful candidate will support the Patient Management System (PMS) Manager in the implementation and ongoing management and devel
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