Team Manager
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 27/08/2026
- Closes
- 07/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This is a Band 7 Team Manager role within the new Crisis Access Hub, part of the Crisis Pathway Redesign Programme. The post holder will provide day-to-day operational management, overseeing staffing, referral flow, and performance, while also working clinically within the screening function. The role involves direct contribution to referral screening and pathway decision-making, monitoring response times, and driving service improvement through data and feedback. It requires line management of staff, supporting supervision and wellbeing, and ensuring practitioners work within clear roles and escalation arrangements.
Essential criteria
- Registered mental health practitioner with current professional registration where required.
- Educated to degree level or equivalent experience in a health or social care discipline.
- Evidence of continuing professional development. Training or experience relevant to crisis care, risk assessment, safeguarding, management or quality improvement.
Desirable criteria
- Management or leadership qualifications.
- Project management qualifications. Training in telephone triage, urgent care, crisis pathway models, quality improvement, coaching, or supervision.
- Experience of working at a Band 6 or Band 7 Level
- Experience managing, supervising, or coordinating staff. Experience in crisis, urgent care, home treatment, liaison psychiatry, SPA, duty or assessment functions.
- Experience managing risk, safeguarding concerns, and complex operational situations.
- Experience monitoring performance standards and supporting service delivery improvements.
- Experience managing a multi-disciplinary team.
- Experience of quality assurance monitoring, audit leadership, roster management, recruitment, complaints, incidents, or budget awareness.
- Experience working with NHS 111, VCSE crisis alternatives or multi-borough services.
- Training & Qualifications
- Registered mental health practitioner with current professional registration where required.
- Educated to degree level or equivalent experience in a health or social care discipline.
- Evidence of continuing professional development. Training or experience relevant to crisis care, risk assessment, safeguarding, management or quality improvement.
- Management or leadership qualifications.
- Project management qualifications. Training in telephone triage, urgent care, crisis pathway models, quality improvement, coaching, or supervision.
- Experience of working at a Band 6 or Band 7 Level
- Experience managing, supervising, or coordinating staff. Experience in crisis, urgent care, home treatment, liaison psychiatry, SPA, duty or assessment functions.
- Experience managing risk, safeguarding concerns, and complex operational situations.
- Experience monitoring performance standards and supporting service delivery improvements.
- Experience managing a multi-disciplinary team.
- Experience of quality assurance monitoring, audit leadership, roster management, recruitment, complaints, incidents, or budget awareness.
- Experience working with NHS 111, VCSE crisis alternatives or multi-borough services.
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
Monday - Friday 9-5pm.
We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is not a protected management or Monday to Friday 9am to 5pm role. The post holder will work shifts, be routinely in the numbers and undertake clinical screening activity alongside operational management duties.
Main duties of the job
The post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation,performanceand quality during shifts, while contributing directly to referral screening and pathway decision-making. You willmonitorresponse to screening times daily,take action to supportdelivery of the 1-hour target, and use data, audit,incidentsand feedback to drive improvement. You will linemanagestaff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work within clear roles and escalation arrangements.
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