Administrator - Therapies Outpatients Services
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 04/09/2026
- Closes
- 10/09/2026
Sponsorship verdict
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Role summary
This is an exciting opportunity for a highly motivated Administrator to join the Integrated Therapies administrative team, specifically within the Dietetics team. The role involves working independently to ensure smooth administrative functions, requiring excellent communication, teamwork, attention to detail, and an excellent telephone manner. You will manage patient appointments, coordinate patient pathways, and support clinicians with electronic patient records and administrative tasks. The successful candidate will also produce correspondence and reports using Microsoft Office and Trust systems.
Essential criteria
- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 in administration/secretarial or equivalent experience
- Previous administrative role
- Working collaboratively as part of a team
- Advanced IT Systems including - Microsoft Office
- Experience of communicating with a range of people both within and external to the organisation
Desirable criteria
- NHS Experience
- Experience within relevant work area
- Experience of working with members of the public
- Supervision/co-ordination of other team members
- Confidentiality and Data Protection
- Customer service
- NHS Knowledge of relevant work area
- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 in administration/secretarial or equivalent experience
- Previous administrative role
- Working collaboratively as part of a team
- Advanced IT Systems including - Microsoft Office
- Experience of communicating with a range of people both within and external to the organisation
- NHS Experience
- Experience within relevant work area
- Experience of working with members of the public
- Supervision/co-ordination of other team members
- Confidentiality and Data Protection
- Customer service
- NHS Knowledge of relevant work area
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
East Suffolk and North Essex NHS Foundation Trust
Administrator - Therapies Outpatients Services
The closing date is 10 September 2026
Job summary
An exciting opportunity has arisen for a highly motivated and forward thinking Administrator within our Integrated Therapies administrative team. You will be working within our Dietetics team. You will be required to work on your own initiative to ensure the smooth running of the administrative functions of the Department.
You will have good communication skills, ability to work well in a team and excellent attention to detail and accuracy. You must have an excellent telephone manner, as you will be speaking to patients and their families on a daily basis. You will also need to be able to plan and prioritise effectively, work within defined deadlines and have the ability to work flexibly to meet the demands of the service.
Proposed interview date: 21st September 2026
Main duties of the job
Acting as the first point of contact for patients, carers, clinicians and external agencies, responding to telephone, email and face-to-face enquiries in a professional and compassionate manner.
Managing patient appointments using Epic, including booking, cancelling, rescheduling and maintaining clinic utilisation.
Coordinating patient pathways from referral through to discharge, ensuring actions are completed accurately an
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