Service Delivery Technician
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 04/10/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn.”Quoted verbatim from the source advert
Role summary
The Service Delivery Technician will join the Staffordshire and Shropshire Health Informatics Service (S&SHIS) team, providing IT support to NHS organisations. This role involves logging, investigating, and resolving IT incidents and service requests, ensuring timely and effective support for digital services. The technician will also handle equipment deployment and service request fulfilment, working closely with technical teams. This is an opportunity to develop an IT support career within a large NHS environment, with structured training and development.
Key responsibilities
- Act as the first point of contact for IT support via telephone, self-service and approved channels.
- Log, categorise and manage incidents and service requests within the service management system.
- Diagnose and troubleshoot issues, resolving incidents at first contact where possible.
- Escalate complex issues to specialist teams with accurate and complete supporting information.
- Support service delivery activities including call handling, technical support, equipment deployment and request fulfilment.
- Install, configure and deliver desktop PCs, laptops, printers and other end-user devices.
Essential criteria
- Educated to A Level or equivalent in an IT related discipline
- Have the appropriate level of knowledge, skills and experience to achieve in post the Foundation Certificate in ITIL Service Management
- To be mobile across all Geographical areas supported by S&SHIS (mainly but not restricted to Staffordshire and Shropshire).
- A valid driving licence or an alternative capability to travel, with access to secure and safe equipment carriage, is required. Reasonable adjustments and alternative travel arrangements would be considered on an individual basis.
- Experience of working in a Service Desk/IT Support role.
- Experience of working with current Microsoft Operating systems.
- Experience of supporting current Microsoft desktop applications.
- Capable of working as a self- contained, self-motivated employee yet also able to work as a team and support colleagues when necessary.
- Be confident and self-reliant with good customer service and industrial relations skills including tact.
- Able to accept and carry out challenging assignments outside the range of normal duties with a positive attitude.
- Able to investigate, analyse, and solve problems of a technical nature.
- Able to record data accurately.
- Excellent written and verbal communication skills.
- Good organisational skills.
- Good keyboard skills with high degree of accuracy
- Able to liaise with staff at all levels of the organisation and partner organisations when necessary.
- Good knowledge of and confident use of Microsoft desktop operating systems and applications.
Desirable criteria
- Degree in an IT related subject
- A+IT Qualification
- Experience in Healthcare IT.
- Experience in Hardware Support / supply role.
- Experience of working in a Microsoft based technical support role.
- Advance computer literacy in Microsoft Office (Excel, Access, Word, Outlook and PowerPoint) and other software.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 24d
Plenty of time to prepare a strong application.
Full advert · preview
Midlands Partnership NHS Foundation Trust
Service Delivery Technician
The closing date is 04 October 2026
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn.
Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust. We provide a comprehensive portfolio of digital and IT services to NHS organisations across the Staffordshire and Shropshire health economy.
We are seeking an enthusiastic and customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Technician, you will play a key role in supporting healthcare services by providing IT support to staff across our customer organisations.
You will be responsible for logging, investigating and resolving a wide range of IT incidents and service requests, whilst delivering excellent customer service. You will work closely with colleagues across technical and specialist teams to ensure users receive timely and effective support, helping to maintain the digital services that underpin patient care.
This is an excellent opportunity for someone looking to develop a career in IT support, gaining experience across a broad range of technologies within a large NHS envi
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