111 Health Advisor
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 04/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
As a 111 Health Advisor, you will be the first point of contact for patients calling 111, providing assistance for a variety of situations from minor illness to life-threatening emergencies. You will use the NHS Pathways system to offer advice, direct callers to suitable services, and provide lifesaving guidance while an ambulance is en route. This role requires empathy, resilience, and the ability to work a varied shift pattern, including weekends, within a 24/7 service.
Key responsibilities
- Be the first point of contact for patients calling 111.
- Use the NHS Pathways system to provide assistance in various situations.
- Offer lifesaving advice whilst an ambulance is en route.
- Direct callers to other more suitable services.
- Work a varied shift pattern, including earlies, lates, and weekends, as part of a 24/7 service.
- Demonstrate compassion and empathy to all callers in often stressful and emotional situations.
Essential criteria
- Educated to GCSE or Functional Skills in Maths, English and ICT skills OR evidence within previous employment that they have used Maths and English to GCSE level or higher
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
- Experience of working in a computer based role - strong IT skills
Desirable criteria
- NHSP Pathways trained or other medical triage system background
- Previous experience of working within a team or with stakeholders across a range of setting
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
SECamb
111 Health Advisor
The closing date is 17 September 2026
Job summary
111 Call Handler (Health Advisor) - Crawley
Join your local Ambulance Service! Y our NHS needs YOU!
Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.
You are the first person our patients speak to when they call 111, it could be urgent and they may require an ambulance. Alternatively, they simply are in need of some advice and support from you.
The 111 service receive a huge variety of calls which means no two days are ever the same.
Progression Opportunities
We offer excellent training and career development opportunities for ambitious employees both within the call centres and also opportunities to explore different roles within the wider Trust such as Human Resources and Administration and operational front-line roles, leading to a career as a Paramedic or in Senior Management.
What makes a great NHS 111 Call Handler (Health Advisor)?
- Our 111 Call Handlers are all caring and empathetic
- They all have great communication skills and love talking to people
- They're all happy and able to work flexibly
- They all love making a difference to people's lives
Main duties of the job
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