SPA Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 24/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a reliable and organised Band 3 Administrator to join the Inner North West London Single Point of Access (SPA) team. The administrator will provide essential administrative and clerical support to clinical services and act as a key point of contact for patients, carers, and healthcare professionals. Responsibilities include processing referrals, booking appointments, maintaining patient records, and managing waiting lists. The post holder will work collaboratively to ensure accurate service information and a positive team environment, adhering to Trust values.
Essential criteria
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable criteria
- Experience of working in a health care environment
- Skills and Knowledge
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Able to prepare routine correspondence independently
- Education/Qualification
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of working in a health care environment
- Skills and Knowledge
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Able to prepare routine correspondence independently
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 7d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
We are seeking a reliable and organised Band 3 Administrator to join the Inner North West London Single Point of Access (SPA) team. This role provides essential administrative and clerical support to clinical services and acts as a key point of contact for patients, carers and healthcare professionals.
The post holder will play an important role in ensuring referrals are processed accurately, safely and in a timely manner, supporting the delivery of high-quality, compassionate care. They will work closely with colleagues in a busy and collaborative environment, contributing positively to team objectives and patient experience while working in line with the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.
Main duties of the job
- Act as the first point of contact for patients, carers and professionals, responding to enquiries in a professional and timely manner
- Receive and action inbound calls in line with service standards
- Register and process new referrals in accordance with Standard Operating Procedures
- Book, amend, and cancel appointments and clinics
- Maintain accurate and up-to-date electronic patient records
- Manage waiting lists and identify urgent referrals for appropriate escalation
- Provide clear and timely appointment information, including arranging interpreters and transport where required
- Manage th
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