Advanced Application Support Analyst
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 24/09/2026
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Role summary
As an Advanced Applications Support Analyst, you will ensure the effective operation of Royal Berkshire's digital applications to meet Trust objectives. This involves supporting all digital applications, performing complex system administration, and maintaining data integrity for configuration changes. You will ensure compliance with Change and Release management procedures, liaise with user departments and suppliers, and support application deployment activities, including working on system build and workflow projects.
Key responsibilities
- Provide expert-level support for all digital applications, troubleshooting complex system issues, and ensuring minimal disruption to clinical workflows.
- Ensure the security, data integrity, and performance of clinical systems, monitoring back-office interventions and resolving security breaches.
- Serve as the primary escalation point for key stakeholders, ensuring prompt resolution of critical issues and efficient communication.
- Oversee adherence to Change and Release Management guidelines, ensuring system changes are coordinated, tested, and rolled out without disrupting services.
- Conduct regular Data Quality audits of back-office work to ensure coding and configuration changes meet accuracy and compliance standards.
- Manage system configurations and updates, working closely with technical teams, clinicians, and other Trust departments.
Essential criteria
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
- Strong decision-making skills supported by data analysis and performance monitoring.
- Educated to degree level in relevant subject
- Experience managing application configurations, system administration, and maintaining data integrity.
- In-depth knowledge and experience of Oracle Millennium EPR and associated Back Office tools.
- Strong understanding of healthcare data management and NHS operational workflows.
- Educated to degree level in relevant subject
- Demonstrate qualification and expertise in application support
Desirable criteria
- Ability to work collaboratively across multidisciplinary teams and external suppliers.
- Broad understanding of NHS clinical and administrative processes.
- Formal technical qualification, e.g. MCSE in Microsoft applications
- Customer service qualification
- ITIL Foundation Certification or equivalent experience in IT Service Management.
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Berkshire NHS Foundation Trust
Advanced Application Support Analyst
The closing date is 24 September 2026
Job summary
Royal Berkshire's digital applications must be operating effectively for theTrust to meet its operational and strategic objectives.As an Advanced Applications Support Analyst you will work in a supportteam, responsible for supporting all RBFT digital applications. This includesthe carrying out of advanced and complex tasks associated with the systemadministration and data integrity of all configuration changes and ensuringthat all Trust level changes are undertaken and synchronised across testand production domains.Responsible for understanding the delivery of efficient and resilientprocesses for the full lifecycle of digital system configuration change.Adherence to policies and procedures which underpin these processes.Ensuring Trust compliance with required Change and Releasemanagement procedures.Responsible for liaising with user departments, DDaT teams and suppliersto ensure appropriate turnaround times for system configuration changesare made.Responsible for supporting all digital systems and connected applicationsdeployment activities and dealing with complex problems.Responsible for working on the system build and workflow on deploymentprojects.Responsible for guiding junior members of staff.
Main duties of the job
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