Patient Experience and Engagement Administration Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 16/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing administrative, operational, and analytical support to the Patient Experience Team, focusing on collecting, analysing, and reporting patient feedback to improve services. The officer will coordinate engagement events, manage databases, and support quality improvement initiatives. They will work with clinical and non-clinical teams, patients, carers, and external stakeholders. The position requires strong organisational, communication, and IT skills, with a passion for enhancing patient experience.
Essential criteria
- Experience of working in an administrative, customer service or patient-facing environment.
- Experience of handling sensitive and confidential information.
- Experience of producing reports and presentations.
- Excellent Microsoft Office skills including Excel, Word, Outlook and PowerPoint.
- Experience of managing databases, spreadsheets and electronic records.
- Experience of working to deadlines and managing competing priorities.
- Understanding of patient-centred care principles.
- Understanding of confidentiality and information governance.
- Knowledge of customer service principles.
- Understanding of equality, diversity and inclusion.
Desirable criteria
- Experience of working within the NHS or healthcare environment.
- Experience of patient experience, engagement, volunteer services or quality improvement activities.
- Experience of survey administration and reporting.
- Knowledge of FFT or patient survey programmes
- Knowledge of NHS patient experience programmes.
- Understanding of quality improvement methodologies
- Knowledge of community engagement approaches
- Qualifications and Training
- Educated to NVQ Level 4, equivalent qualification or equivalent practical experience.
- GCSE English and Maths Grade C/4 or above or equivalent.
- Evidence of continuous professional development.
- Business Administration Qualification.
- Data Analysis or Customer Service qualification
- Personal Attributes & Skills
- Excellent communication and interpersonal skills.
- Strong organisational skills.
- High attention to detail and accuracy.
- Ability to handle sensitive information with diplomacy and professionalism.
- Ability to work as part of a team.
- Good analytical skills and ability to identify themes from feedback.
- Ability to communicate with a wide range of people.
- Ability to prioritise workload and work independently
- Experience of facilitating meetings or engagement events.
- Experience of producing data dashboards or reports.
- Demonstrate Our We Care Values and the DBTH Way
- Kind, Inclusive, Person-centred, Empowering, Accountable, Collaborative, Attentive Listening, Integrity and Honesty, Courage and Positivity.
- Knowledge & Experience
- Experience of working in an administrative, customer service or patient-facing environment.
- Experience of handling sensitive and confidential information.
- Experience of producing reports and presentations.
- Excellent Microsoft Office skills including Excel, Word, Outlook and PowerPoint.
- Experience of managing databases, spreadsheets and electronic records.
- Experience of working to deadlines and managing competing priorities.
- Understanding of patient-centred care principles.
- Understanding of confidentiality and information governance.
- Knowledge of customer service principles.
- Understanding of equality, diversity and inclusion.
- Experience of working within the NHS or healthcare environment.
- Experience of patient experience, engagement, volunteer services or quality improvement activities.
- Experience of survey administration and reporting.
- Knowledge of FFT or patient survey programmes
- Knowledge of NHS patient experience programmes.
- Understanding of quality improvement methodologies
- Knowledge of community engagement approaches
- Qualifications and Training
- Educated to NVQ Level 4, equivalent qualification or equivalent practical experience.
- GCSE English and Maths Grade C/4 or above or equivalent.
- Evidence of continuous professional development.
- Business Administration Qualification.
- Data Analysis or Customer Service qualification
- Personal Attributes & Skills
- Excellent communication and interpersonal skills.
- Strong organisational skills.
- High attention to detail and accuracy.
- Ability to handle sensitive information with diplomacy and professionalism.
- Ability to work as part of a team.
- Good analytical skills and ability to identify themes from feedback.
- Ability to communicate with a wide range of people.
- Ability to prioritise workload and work independently
- Experience of facilitating meetings or engagement events.
- Experience of producing data dashboards or reports.
- Demonstrate Our We Care Values and the DBTH Way
- Kind, Inclusive, Person-centred, Empowering, Accountable, Collaborative, Attentive Listening, Integrity and Honesty, Courage and Positivity.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Patient Experience and Engagement Administration Officer
The closing date is 28 September 2026
Job summary
We are seeking an enthusiastic and organised Patient Experience and Engagement Administration Officer to join our Patient Experience Team. This role is central to ensuring the voices of patients, carers and local communities are heard and used to improve services across the Trust. The post holder will also provide support to the voluntary services and interpretations lead.
The postholder will provide comprehensive administrative, operational and analytical support for a range of patient experience and engagement programmes, including the NHS Friends and Family Test (FFT), National Patient Surveys, patient feedback initiatives and public engagement activities. You will work closely with clinical and non-clinical teams to collect, analyse and report on patient feedback, coordinate engagement events, maintain databases and support quality improvement activities arising from patient insight.
We are looking for a highly motivated individual with excellent organisational, communication and IT skills, who is passionate about improving the experience of patients and families and making a positive difference to the services we provide.
Main duties of the job
As a Patient Experience and Engagement Administratio
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