Unified Communications Team Lead
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 15/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a Unified Communications Team Lead to provide technical and team leadership for a hybrid Cisco and Webex communications estate. The successful candidate will manage the complexity of a dual-stack UC environment, ensuring stability, performance, and optimisation. They will support voice and contact centre services in a business-critical healthcare setting, acting as the senior technical authority and shaping future direction.
Key responsibilities
- Lead the operational management, performance, and continuous improvement of the hybrid Unified Communications environment.
- Provide technical leadership across Cisco UC, Webex Calling, Contact Centre technologies, and supporting network infrastructure.
- Own and support a hybrid UC estate comprising Cisco CUCM, CUBE, Webex Calling and Control Hub, ensuring seamless interoperability.
- Maintain the stability, resilience, security, and performance of both Cisco and Webex platforms, including lifecycle management.
- Support and develop Contact Centre solutions, including UCCX and Webex Contact Centre, improving call flows and agent experience.
- Provide leadership, management, mentoring, and technical oversight to the UC team, ensuring effective prioritisation.
Essential criteria
- Degree in Information Technology, Telecommunications, Computer Science, or a related discipline or equivalent demonstrable specialist experience.
- ITIL Foundation Certificate (or equivalent service management qualification).
- Evidence of continuing professional development in Unified Communications, Voice, or Network technologies.
- Relevant Cisco Collaboration certification or equivalent experience.
- Demonstrable leadership or management training, qualification or equivalent experience.
- Ability to coach and mentor staff to develop their technical skills and experience
- Able to work on own initiative, is self-motivated and able to motivate others in the team
- Strong verbal and written communication skills, capable of presenting complex technical information clearly to both technical and non-technical audiences
- Strong analytical and problem-solving skills, with the ability to evaluate complex technical issues and develop practical, effective solutions
- Ability to identify opportunities for service improvement and lead the implementation of changes that enhance service quality, resilience and performance
- Proven ability to work to critical deadlines and to effectively prioritise workload
- Excellent interpersonal skills able to engage and build effective relationships at all levels in stakeholder organisations
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required
- Demonstrable ability to provide technical leadership, coaching and support to colleagues, fostering high performance and continuous development
- Proven ability to develop and deliver strategic plans
- Experience with Cisco CUCM and CUBE
- Strong expertise in: SIP, dial plans, call routing
- Proven experience supporting live enterprise UC environments
- Hands-on experience with: Webex Calling / Control Hub
- Experience supporting:UCCX, UCCE, or Webex Contact Centre
- Significant relevant experience gained in a high-pressure IT Support environment
- Experience of major corporate solutions i.e industry standard network technologies and architectures
- Significant experience of delivering, supporting and troubleshooting complex multi-vendor technical infrastructures
Desirable criteria
- Cisco Certified Network Associate (CCNA)
- Project Management Qualification (Prince2, SCRUM, etc)
- Cisco Certified Network Professional (CCNP) Collaboration
- Cisco Certified Specialist - Collaboration Core or Cisco Certified Specialist - Collaboration Applications.
- Foundation Certificate in Cyber Security or equivalent
- Able to support large scale projects
- Experience of Change Management processes
- Experience of leading technical workstreams within infrastructure or Unified Communications projects
- Strong knowledge of: Routing & switching, QoS for voice/video
- Strong troubleshooting across network + UC layers
- Firewall experience (Palo Alto, Cisco)
- NHS / healthcare experience
- Experience of Automation / scripting
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Northern Care Alliance NHS Foundation Trust
Unified Communications Team Lead
The closing date is 28 September 2026
Job summary
We are seeking a Unified Communications Team Lead to provide technical and team leadership across a live, hybrid Cisco and Webex communications estate.
The Organisation has completed approximately 50% migration to Webex, with the remaining estate expected to stay on Cisco platforms for the next 6-12 months.
This role is focused on:
Stability, performance, and optimisation across both platforms
Managing the complexity of a dual-stack UC environment
Supporting voice and contact centre services in a business-critical healthcare setting
You will act as the senior technical authority, ensuring reliable services while shaping future direction and readiness for eventual migration.
Main duties of the job
As the UC Team Leader , you will be responsible for the operational management, performance, and continuous improvement of the organisation's hybrid Unified Communications environment. You will lead a team of engineers while providing technical leadership across Cisco UC, Webex Calling, Contact Centre technologies, and supporting network infrastructure.
Owning and supporting a hybrid UC estate comprising Cisco CUCM, CUBE, Webex Calling and Control Hub, ensuring seamless interoperability, dial plans, call routing, and SIP integr
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