Appointment Centre Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves coordinating appointments within the Appointment Centre, ensuring patients are booked into appropriate clinics efficiently. The coordinator will manage outpatient appointments, support administrators, monitor clinic capacity, and act as a key contact for various stakeholders. The position requires handling patient queries and complaints, maintaining accurate patient records, and escalating issues to management.
Essential criteria
- oAdministrative medical specialty knowledge gained by education or relevant experience.
- oEducated to A Level or equivalent
Desirable criteria
- oIT Qualification
- oUse of Microsoft Office applications
- oExperience of establishing efficient office systems and processes
- oAbility to deal with non-routine situations and information and take appropriate decisions.
- oAdministrative experience within the NHS
- oExperienced knowledge of waiting list management & patient pathways
- oExperience of using NHS information & data systems. o
- EPR Millennium or Equivalent
- oUnderstanding of medical terminology
- oAbility to work independently or minimum supervision.
- oArticulate, self-starter with the ability to work autonomously.
- oMonitor potential breaches and escalate to Pathway Manager oDevelop
- oDevelop and implement standard operating procedures (SOPs)
- oExperience of word/excel/power point knowledge of software programs
- oNHS systems and procedures
- oNHS waiting list targets
- oAdministrative medical specialty knowledge gained by education or relevant experience.
- oEducated to A Level or equivalent
- oIT Qualification
- oUse of Microsoft Office applications
- oExperience of establishing efficient office systems and processes
- oAbility to deal with non-routine situations and information and take appropriate decisions.
- oAdministrative experience within the NHS
- oExperienced knowledge of waiting list management & patient pathways
- oExperience of using NHS information & data systems. o
- EPR Millennium or Equivalent
- oUnderstanding of medical terminology
- oAbility to work independently or minimum supervision.
- oArticulate, self-starter with the ability to work autonomously.
- oMonitor potential breaches and escalate to Pathway Manager oDevelop
- oDevelop and implement standard operating procedures (SOPs)
- oExperience of word/excel/power point knowledge of software programs
- oNHS systems and procedures
- oNHS waiting list targets
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £29,812 – £32,715 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Ashford & St. Peter's Hospitals NHS Foundation Trust
Appointment Centre Coordinator
The closing date is 25 September 2026
Job summary
Are you an organised, motivated, and customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment where your work makes a real difference to patient care? If so, we'd love to hear from you.
We are looking for an enthusiastic Appointment Centre Coordinator to join our dedicated Appointment Centre team. In this key role, ensuring patients are booked into the right clinics at the right time while supporting the delivery of safe, efficient, and high-quality care.
Note:
This position may close early if we receive a high volume of applications. If you have applied for this position in the last six months, please do not reapply.
Main duties of the job
- Book, amend and cancel outpatient appointments in accordance with the Trust's Access Policy and the 18-week Referral to Treatment (RTT) standards.
- Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
- Monitor clinic capacity and utilise available appointment slots effectively.
- Act as a key contact for patients, consultants, nurses, service managers and GP practices.
- Deal with patient queries and complaints professionally and compassionately.
- Ensure patient record
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