Service Support Manager
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 18/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This Service Support Manager role provides operational leadership and line management for administrative and reception teams across multiple community clinic sites within Adult Community Services. The successful candidate will support day-to-day operations, oversee electronic systems, and drive service improvements aligned with the Trust Strategy. It requires excellent communication, problem-solving skills, and the ability to work autonomously in a fast-paced environment. The role is dynamic, flexible, and focuses on delivering high-quality patient care.
Key responsibilities
- Support the Directorate Management Team in the efficient day-to-day running of Adult Community Services, ensuring safe and effective use of resources across multiple community clinic sites.
- Lead, manage and develop administrative and reception teams, providing supervision, recruitment, performance management and coaching.
- Identify and drive improvements in patient safety, patient experience and service effectiveness, including maintaining Business Continuity Plans.
- Uphold high governance standards by monitoring incidents, supporting investigations, ensuring Information Governance compliance, contributing to SOP development and supporting audits.
- Oversee waiting lists, compliance and electronic systems to ensure accurate, timely and high-quality data that supports safe clinical decision-making.
- Represent the Directorate at forums, projects and sub-groups, building strong relationships with clinical teams, corporate services and external partners.
Essential criteria
- Experience in using various electronic IT systems
- Experience in personal development
- Degree or equivalent qualification - level of knowledge or experience
- Evidence of data collection / analysis, audit and evaluation
- Experience in handling confidential information
- Evidence of experience of supporting multiple teams
- Competent in use of Microsoft Packages
Desirable criteria
- Knowledge of Community Services
- Knowledge of Project Management
- Handling complaints
- Investigation of Datix
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
The Royal Wolverhampton NHS Trust
Service Support Manager
The closing date is 18 September 2026
Job summary
Are you looking to work in a dynamic, flexible and forward-thinking team delivering safe, high-quality care in the community? Do you thrive in fast-paced environments where no two days are the same and where your leadership directly shapes patient experience? If so, Community Ambulatory Care Service is the team for you.
An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join us as a Service Support Manager . This pivotal role provides operational leadership and line management for administrative and reception teams across multiple community clinic sites.
Flexibility is essential, and the ability to adapt to changing priorities to ensure safe, efficient and responsive service delivery.
You will build strong working relationships with clinical and non-clinical colleagues, support day-to-day operational flow, oversee key electronic systems, and proactively drive service improvement aligned to the Trust Strategy and NHS long term plan.
The role requires excellent communication skills, problem-solving ability and confidence working autonomously in a fast-moving environment.
You must be prepared for a challenge -- and equally prepared to be part of a supportive, ambitious team committed to delivering exceptional care close
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.