Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 18/08/2026
- Closes
- 09/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This is an exciting opportunity for an enthusiastic and proactive Administrator to join the Community Mental Health Teams at Oakley House. The role involves supporting service users and clinical teams with various administrative tasks, including typing clinical letters, organising appointments, and managing reception duties. It requires strong multitasking, communication, and organisational skills, along with a commitment to confidentiality and attention to detail. The position is full-time, 37.5 hours per week, Monday to Friday.
Key responsibilities
- Provide telephone reception for service users, GPs, and other agencies.
- Type clinical documentation using audio typing and produce adhoc letters.
- Process and send information to service users, GPs, and other agencies.
- Manage outpatient reception duties.
- Book appointments for service users.
- Arrange and take minutes of meetings.
Essential criteria
- IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II or equivalent standard.
- Knowledge, skills & training
- Min 5 GCSE's including Maths or English, or equivalent
- RSA Level 2, ECDL or equivalent level of IT skills
- Ability to use keyboard with high degree of speed and accuracy (audio typing and copy typing) and inputting information
- NVQ Level 2 or equivalent level of experience of office procedures
- Job specific experience
- 2 years of previous experience within a comparable role, admin and/or customer service.
- Excellent communication & interpersonal skills, both written & verbal
- Excellent organisational skills with ability to multitask
- Ability to deal with emotionally heightened service users
- Organising meetings & Minute taking skills
Desirable criteria
- Previous NHS experiences
- Personal qualities/attributes
- Ability to remain calm and professional when dealing with challenging callers.
- Demonstrable ability to prioritise effectively.
- Able to work independently as well as within a team and adhere to sphere of responsibility.
- Evidence of good communication skills
- To show understanding of patient confidentiality.
- Information Technology
- IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II or equivalent standard.
- Knowledge, skills & training
- Min 5 GCSE's including Maths or English, or equivalent
- RSA Level 2, ECDL or equivalent level of IT skills
- Ability to use keyboard with high degree of speed and accuracy (audio typing and copy typing) and inputting information
- NVQ Level 2 or equivalent level of experience of office procedures
- Job specific experience
- 2 years of previous experience within a comparable role, admin and/or customer service.
- Excellent communication & interpersonal skills, both written & verbal
- Excellent organisational skills with ability to multitask
- Ability to deal with emotionally heightened service users
- Organising meetings & Minute taking skills
- Previous NHS experiences
- Personal qualities/attributes
- Ability to remain calm and professional when dealing with challenging callers.
- Demonstrable ability to prioritise effectively.
- Able to work independently as well as within a team and adhere to sphere of responsibility.
- Evidence of good communication skills
- To show understanding of patient confidentiality.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 20d ago · Closes in 3d
Applications close soon — apply now if this is a fit.
Full advert · preview
Dorset HealthCare University NHS Foundation Trust
Administrator
The closing date is 09 September 2026
Job summary
An exciting opportunity has arisen for an enthusiastic, proactive administrator to join our team at Oakley House supporting the Community Mental Health Teams.
The position is 37.5 hours per week Monday to Friday.
The successful candidate will ideally have some previous experience of working within a similar role.Experience of working within a multi-disciplinary team would be an advantage.
This role is key to the smooth running of the CMHT, you will be communicating with and supporting service users for appointments and other queries and dealing with all the admin for the clinical teams, including typing and processing clinical letters, organising appointments, covering outpatient reception where needed, and supporting clinical meetings producing minutes where necessary.
The role is a varied and busy one. You will need to have strong multitasking skills, patience, resilience, along with good computer and organisational skills. The need for confidentiality is essential in this role as is the attention to detail.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
Telephone reception to service users, GPs and other agencies
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.