Booking Coordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing a professional and efficient booking service for patients and clinical teams within a fast-paced customer service environment. The Booking Coordinator will handle high volumes of calls, manage patient referrals, and schedule appointments using multiple IT systems. The position requires guiding patients through their care pathway from initial referral to follow-up or surgery, ensuring a positive patient experience.
Key responsibilities
- Provide a professional and efficient booking service for patients and clinical teams.
- Handle high volumes of calls while delivering excellent customer care.
- Manage patient referrals and appointment bookings using IT systems like ERS and Lorenzo.
- Guide patients through their care pathway from initial referral to follow-up appointments or surgery.
- Prioritise tasks and meet deadlines in a fast-moving team environment.
Essential criteria
- GCSE grade C/4 in English Language and Maths
- Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
- Experience working in an administrative environment
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
- Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
- Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
Desirable criteria
- Basic IT qualification
- Experience in customer / patient contact
- [contact details removed] experience within the NHS
- Existing knowledge of patient administration processes used within the NHS
- Existing knowledge of NHS policies and procedures
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 16d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Salisbury NHS Foundation Trust
Booking Coordinator
The closing date is 31 August 2026
Job summary
Please Note: We are unable to provide sponsorship for this position
Do you thrive in afast-paced or customer service environment ? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we'd love to hear from you.
We're looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you'll provide a professional and efficient booking service for patients and clinical teams , ensuring every patient receives a positive experience.
Using multiple IT systems (including ERS and Lorenzo - training provided), you'll manage patient referrals and appointment bookings , helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.
Working Hours
- Monday - Thursday: 08:00 - 18:00
- Friday: 08:00 - 17:30
Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.
This vacancy offers permanent and fixed term positions. Please indicate on your application which position you're applying for.
Main duties of the job
This role is ideal for someone who:
- Has experience in a busy call centre, customer care, or high-volume administrative environment
- Is confi
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