Mental Health Advisor
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves being the first point of contact for individuals experiencing a mental health crisis, providing reassurance, basic advice, and health information via the NHS 111, option 2 service. You will assess callers' needs and direct them to appropriate mental health care, including crisis lines or community teams. The position requires empathy, resilience, and the ability to work collaboratively to support patients in difficult moments. Full training will be provided, making medical knowledge unnecessary.
Key responsibilities
- Be the first point of contact for patients, carers, and professionals contacting services with an urgent mental health need, 24/7.
- Use screening pathways to record patient demographics and clinical information to assess their condition.
- Direct callers to the most appropriate healthcare professional or service to ensure they access suitable care.
- Deliver high quality, safe, and clinically effective healthcare over the telephone following appropriate pathways.
- Communicate effectively with callers in critical situations or about areas of concern, promoting a positive image of people with mental health conditions.
Essential criteria
- NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards
- Previous experience of patient care
- Comprehensive knowledge of Microsoft Office applications
- Good interpersonal and communication skills
- Ability to prioritise and manage own workload
- Enhanced literacy skills
- Numeracy skills
- Excellent IT skills
Desirable criteria
- Qualification or experience in Customer Services
- Previous experience of patient care
- Experience of working shifts patterns including evenings and weekends
- Initial complaint handling
- Working with demanding targets
- Previous experience of working with people with mental/social health needs or learning disabilities
- Record keeping skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Tees Esk and Wear Valleys NHS Foundation Trust
Mental Health Advisor
The closing date is 28 September 2026
Job summary
Do you have excellent listening skills, enjoy solving problems and genuinely want to make a difference in the lives of others supporting people in mental health crisis? If so, come and join our Mental Health advisor team! We are launching the national 111, option 2 for mental health and the role of Mental Health Advisor may be the perfect fit for you!
Our new 111 press 2 for Mental Health service will support patients in crisis across the Durham Tees Valley area to be able to access mental health care by calling the NHS 111 number then pressing option two. Patients will then be able to talk to a mental health advisor and if needed with the Mental Health Crisis Line, Community mental health teams or mental health hubs throughout the area.
As an NHS 111 press 2, Mental Health Advisor, you will be the first point of contact for people who are struggling with their mental health. You will provide reassurance and comfort. You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care.
**You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Ski
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