Patient Safety Incident Management Administrator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 18/09/2026
- Closes
- 04/10/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role supports the Patient Safety Incident Management Team and Lessons Team by assisting with processes related to patient safety incidents and providing secretarial support to the Director of Safety. The post holder will maintain effective systems for incident reporting, coordinate meetings and reports, and facilitate Safety And Learning Command Calls. It requires strong administrative, database management, and analytical skills, along with the ability to communicate effectively and contribute to a culture of learning and safety.
Key responsibilities
- Process emails for the PSIM, Lessons Team, and Safety Events inboxes.
- Take notes and follow up on actions from meetings.
- Update Datix incident records with progress.
- Draft communications such as letters and emails.
- Maintain databases including Learning Analysis, LRL, FLO, and ESLMS, and update Datix.
- Organise and minute or note-take meetings as required.
- Provide support and guidance to staff on Patient Safety Incident Management and embedding a culture of learning.
Essential criteria
- GCSE Mathematics & English minimum grade C or equivalent
- IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
- NVQ in relevant field or equivalent
- Good communication and interpersonal skills both face to face and over the phone.
- Excellent computer knowledge/skills i.e. Microsoft Office Software particularly Excel, Word and PowerPoint and database management
- Ability to work under pressure and to balance workload between competing demands and meet office demands
- Ability to demonstrate office procedures and practice to new/temporary staff and supervise their work practice to new/temporary staff and supervise their work
- Good oral communication skills based on fluency on the English Language
- Minimum of 2 years office experience
- Flexible approach to managing a range of related but non routine duties.
- Confident to communicate to staff at all levels
- Able to motivate self and others
- Reliable and conscientious
- Able to use own initiative.
- Experience of time management and prioritising work as required.
- Positive: optimistic; noticing and appreciating good work; and aiming to improve services and customer experience
- Welcoming: friendly, responsive, courteous and on time
- Respectful: respecting others and not judging; respecting people's dignity and privacy
- Involving: listening and communicating clearly; able and willing to involve, and work together
- Ability to travel independently across sites as required
- Fitness Analysis as appropriate
Desirable criteria
- Evidence of further education
- Previous experience of working within the NHS
- Full UK Driving Licence
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 17d
Plenty of time to prepare a strong application.
Full advert · preview
Essex Partnership University NHS Foundation Trust
Patient Safety Incident Management Administrator
The closing date is 04 October 2026
Job summary
Due to promotion, an opportunity has risen in the Patient Safety Incident Management Team
We are looking for someone who is impartial, open minded with good database management, administrative and analytical skills and has the confidence to ask questions to gain a better understanding of an issue.
The Patient Safety Incident Management Team Administrator needs to have the confidence for open challenges and serve as a key enabler for the delivery of the team day to day functions.
The post holder will have the capability and knowledge to support the administration of meetings and have the ability to master a new brief and deliver it with confidence, believing in your presentation ability. You will be passionate and willing to contribute to the culture of learning and safety in the organisation and ready to make a difference.
Main duties of the job
The role of the Patient Safety Incident Management Assistant is to assist the Patient Safety Incident Management Team and Lessons Team with processes relating to Patient Safety Incidents. Providing secretarial support for the Director of Safety.
The post holder will assist in ensuring that effective systems and processes for Patient Safety Incident reporting and managem
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