Band 3 Medical Secretary - Paediatrics
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 21/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This full-time Band 3 Medical Secretary role in the Paediatric Department at Good Hope Hospital involves providing comprehensive secretarial and administrative support. You will work closely with clinical teams to manage patients and serve as the first point of contact. The position requires excellent communication skills, experience as a Secretary/Administrator, accurate audio-typing, and proficiency with MS Office and IT systems. Flexibility to adapt to changing service demands is also essential.
Key responsibilities
- Audio typing of clinical and administrative letters.
- Booking, rescheduling, and cancelling appointments/clinics.
- Managing patient partial booking waiting lists.
- Coordinating and arranging meetings.
- Dealing with enquiries of a clinical and non-clinical nature.
Essential criteria
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff
- *Ability to problem solve
- *Understand confidentiality and apply the principles
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable criteria
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- *Experience of working in a busy environment
- *Experience of working in Healthcare
- *Ability to work under pressure and deal with stressful situations
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 3 Medical Secretary - Paediatrics
The closing date is 28 September 2026
Job summary
A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.
Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a Secretary/Administrator preferably within a healthcare environment; along with accurate audio-typing skills; you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly.
Main duties of the job
The main duties will include audio typing of clinical and admin letters; booking, rescheduling and cancelling of appointments/clinics; managing patient partial booking waiting lists; coordinating and arrangi
Join the community to read the full pack, responsibilities and person-specification in one place.
Apply to this role — free for your first 7 days
CareerHive is included with the CareerHive community on Skool. Start your free 7 days there and your access here unlocks straight away with the same email.
- Every sponsorship-friendly NHS role, bands 3–7, across all four nations
- The full advert and the direct apply link
- HiveMind AI — interview prep, likely questions and tailored supporting information
- Your private vault of saved roles, documents and application pipeline
- Daily alerts when a role that matches you goes live
Already a member? Sign in with the email you joined the community with. After 7 days your membership continues at the normal monthly price, or you can cancel any time and access here simply stops.