NHS 111 Integrated Urgent Care Clinical Advisor - Otterbourne
At a glance
- Band
- Band 6
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 07/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves working as an NHS 111 Integrated Urgent Care Clinical Advisor, assessing patients' symptoms over the phone and collaborating with a multidisciplinary team to ensure appropriate care. You will handle a diverse range of calls, from serious emergencies to minor ailments, requiring strong communication and clinical judgment. The position is office-based in Otterbourne and requires commitment to a 9-week full-time training program. It is a demanding but rewarding career focused on high-quality patient care.
Key responsibilities
- Clinically assess patients' symptoms over the phone.
- Collaborate with a multidisciplinary team including health advisors, nurses, paramedics, and mental health practitioners.
- Ensure patients receive the right care in the right place, the first time.
- Handle a diverse range of calls, from stroke/heart attack evaluations to minor ailments.
- Provide support and comfort to distressed callers in various situations.
Essential criteria
- Recent professional experience
- Triage experience
- Customer service experience
- Experience of dealing with emotionally charged situations
- Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
- Valid registration with NMC/HCPC
Desirable criteria
- Previous experience in a call centre environment such as NHS direct
- Supervisory/coaching/mentoring experience
- Teaching or assessing qualification
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £39,959 – £48,117 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
South Central Ambulance Service NHS Foundation Trust
NHS 111 Integrated Urgent Care Clinical Advisor - Otterbourne
The closing date is 13 September 2026
Job summary
NHS 111 Integrated Urgent Care Clinical Advisor
NHS 111 Clinical Advisors - salary: Band 6 (£39,959 - £48,117 pro rata, per annum) + unsocial hours allowance as per section 2 Agenda for Change.
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.
Full and part time positions available.
We're now inviting new team members to join our upcoming training courses starting in October & November. Apply now to secure your place and kick-start your journey with us!
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
**This is an office based role in our Otterbourne office, home/
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.