ICT Service Desk Analyst
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 09/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This is a highly customer-focused technical role providing 1st and 2nd line desktop support for PCs, laptops, and networked devices like label printers. The jobholder will support over 14,000 clinical and non-clinical staff across the Trust via telephone, email, face-to-face, and remote desktop support. Responsibilities include diagnosing and resolving ICT equipment issues, logging calls, and ensuring information is processed according to Trust policies. The role is on-site and may involve travel to other sites in Southeast London and Kent.
Key responsibilities
- Diagnose and resolve issues across the Trust for all ICT equipment.
- Answer calls on the ICT Service Desk and log them, resolving issues at first contact or escalating to appropriate teams.
- Perform fault diagnoses, rectification, upgrade, installation and configuration of PC hardware or software, laptops and some printer problems.
- Maintain user ICT accounts and system rights for networked and clinical systems in accordance with the weekly rota.
- Support the maintenance of computer hardware e.g. desktops & printers.
- Reset passwords and transfer/accept accounts for users of NHS.net e-mail.
Essential criteria
- Educated to a minimum of HND or equivalent relevant experience
- Intelligence based on analytical and complex technical problem-solving skills
- Experience of ITIL components and processes
- Experience working in a team
- Experience working in a complex computer network environment and ICT projects, ideally within the NHS
- Ability to provide and present information ranging from simple to complex to an audience of any size that will contain listeners of differing levels of understanding and seniority
- Ability to analyse, investigate and resolve simple to complex queries
- Ability to accurately produce written documents relating to support procedures
- Ability to work with and deliver within a fixed timescale
- Willingness and technical ability to 'roll-up the shirt sleeves' and deliver
- Communication skills (oral and written) - the ability to communicate clearly and effectively within the local organisation at all levels of understanding
- Ability to manage and undertake formal testing activities
- A systematic, disciplined and analytical approach to problem solving
- Ability to maintain a calm, rational and organised approach to tasks when under pressure
- Requirement to concentrate for long periods when answering queries from staff, analysing data and developing systems
- Use of a VDU and keyboard to a high degree of accuracy and skill
Desirable criteria
- Microsoft Server 2016 or above
- ITIL qualification
- At least one Microsoft Certified qualification
- Experience of Microsoft Desktop and Network Operating Systems (W7, W10, Office 2013, 2016), Active Directory and Desktop hardware, in particular Dell. Knowledge of Networking protocols TCP/IP, DHCP, DNS.
- Mobile technology (based on Cisco Wireless)
- Cisco Infrastructure exposure
- Knowledge of hardware, network, servers and desktop equipment configuration and general hardware management for the Trust
- Experience & knowledge of working in an NHS environment
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 2d
Plenty of time to prepare a strong application.
Full advert · preview
King's College Hospital NHS Foundation Trust
ICT Service Desk Analyst
The closing date is 09 September 2026
Job summary
The role is a highly customer focused technical role, providing 1st line desktop support and 2nd line fix to machines such as PCs, laptops and networked devices like label printers.
The jobholder will support over 14,000 clinical and non-clinical staff across the Trust, providing telephone, email, face-to-face and remote desktop support.
The role may also include travel to other sites across Southeast London and Kent as necessary to support, instruct and train Trust ICT users.
The postholder will be responsible for ensuring the provision and receipt of complex and sensitive information on ICT matters. Logging and managing ICT Service Desk calls, and ensuring information is processed in accordance with Trust policies, procedures and SLAs. It's an on site role.
Main duties of the job
Candidate will be responsible for diagnosing and resolving issues arising across the Trust for all ICT equipment, answering calls on the ICT Service Desk and logging them, resolving issues at first contact or escalate to appropriate teams
Provide and receive simple to complex information, perform fault diagnoses, rectification, upgrade, installation and configuration of PC hardware or software, laptops and some printer problems for Trust users.
The successful cand
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