Orthotics Appointments Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time, Flexible working
- Posted
- 02/09/2026
- Closes
- 08/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing high-quality administrative support to the Orthotics service, acting as the first point of contact for patient enquiries. You will manage clinicians' diaries, book appointments across multiple sites, and ensure accurate patient registration and information updates. The position also includes arranging patient transport and assisting with ordering and checking orthotic appliances.
Essential criteria
- Good organisational skills
- Ability to work single-handedly with individuals and groups
- Effective written and oral communication skills
- Working knowledge of an electronic appointment booking system.
- Working knowledge of an electronic ordering system.
Desirable criteria
- Working knowledge of EPIC system.
- GCSE English and Maths pass or equivalent.
- Customer care training.
- NVQ Level 3 in relevant areas.
- HCA or equivalent experience.
- Experience of team and independent working.
- Relevant practical work experience related to this post e.g. relevant secretarial / administration.
- Previous work in Orthotics admin.
- Experience of using EPROC (Procurement ordering system)
- Good organisational skills
- Ability to work single-handedly with individuals and groups
- Effective written and oral communication skills
- Working knowledge of an electronic appointment booking system.
- Working knowledge of an electronic ordering system.
- Working knowledge of EPIC system.
- GCSE English and Maths pass or equivalent.
- Customer care training.
- NVQ Level 3 in relevant areas.
- HCA or equivalent experience.
- Experience of team and independent working.
- Relevant practical work experience related to this post e.g. relevant secretarial / administration.
- Previous work in Orthotics admin.
- Experience of using EPROC (Procurement ordering system)
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £13,553 – £14,425 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 2d
Plenty of time to prepare a strong application.
Full advert · preview
Frimley Health NHS Foundation Trust
Orthotics Appointments Officer
The closing date is 08 September 2026
Job summary
We are seeking a motivated and organised individual to provide high-quality administrative support to our Orthotics service. In this busy and patient-focused role, you will liaise with patients face-to-face, by phone, and in writing, acting as the first point of contact for all enquiries.
You will manage clinicians' diary templates, book appointments across multiple sites, and ensure all new patients are accurately registered and their information kept up to date. The role involves booking new and follow-up appointments in line with the Trust Access Policy, supporting patient choice and making best use of clinic capacity.
Working closely with other departments to ensure seamless patient care, maintain exceptional standards of customer service and confidentiality, arrange patient transport when required, and assist with ordering orthotic appliances, checking deliveries, and arranging patient appointments.
Main duties of the job
- Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
- To liaise with patients both face-to-face, by written communication and by telephone
- To provide a cross site service for the booking of Orthotics appointments
- To be responsible for managing clinicians' diary templates
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