Service Advisor
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
Join the Single Point of Access team as a Service Advisor, providing a professional first point of contact for patients, carers, and healthcare professionals. You will manage calls, process referrals, appointments, and signposting, ensuring accurate record-keeping using various health and social care systems. The role requires strong administrative and communication skills, working collaboratively with various services to support patient care and hospital discharge. You will need to be organised, calm, and able to prioritise a varied workload in a busy environment.
Essential criteria
- Proven administration experience
- Proven administrative experience, specifically telephone-based work
- Leadership & Development qualities, including supervision of staff
- Strong communication skills
Desirable criteria
- Good working knowledge of SystmOne
- Experience of supervising and training others on admin processes and procedures
- Educated to GCSE level or equivalent
- RSA III or equivalent working experience
- knowledge of Microsoft Office to include Outlook/ Word and Excel
- Educated to A-Level or equivalent
- ECDL qualification
- Customer Service
- Working knowledge of Excel and the management of data bases.
- Knowledge and skills
- Understanding of confidentiality/ Data Protection.
- Knowledge of customer relations and an understanding of cultural issues.
- Excellent communication skills both written and verbal.
- Excellent telephone manner
- Excellent interpersonal skills.
- Ability to effectively prioritise and organise own workload to meet deadlines.
- Advanced keyboard skills.
- Able to communicate effectively with customers when in distress.
- Able to work effectively as part of a team.
- Train others on own role and procedures.
- Ability to act on own initiative and work unsupervised.
- Special Requirements
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out of hours
- To participate in and fulfil the requirements of the Directors on-call arrangements.
- Proven administration experience
- Proven administrative experience, specifically telephone-based work
- Leadership & Development qualities, including supervision of staff
- Strong communication skills
- Good working knowledge of SystmOne
- Experience of supervising and training others on admin processes and procedures
- Educated to GCSE level or equivalent
- RSA III or equivalent working experience
- knowledge of Microsoft Office to include Outlook/ Word and Excel
- Educated to A-Level or equivalent
- ECDL qualification
- Customer Service
- Working knowledge of Excel and the management of data bases.
- Knowledge and skills
- Understanding of confidentiality/ Data Protection.
- Knowledge of customer relations and an understanding of cultural issues.
- Excellent communication skills both written and verbal.
- Excellent telephone manner
- Excellent interpersonal skills.
- Ability to effectively prioritise and organise own workload to meet deadlines.
- Advanced keyboard skills.
- Able to communicate effectively with customers when in distress.
- Able to work effectively as part of a team.
- Train others on own role and procedures.
- Ability to act on own initiative and work unsupervised.
- Special Requirements
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out of hours
- To participate in and fulfil the requirements of the Directors on-call arrangements.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Nottingham CityCare Partnership CIC
Service Advisor
The closing date is 24 September 2026
Job summary
Join our team
We are looking for an organised and compassionate Service Advisor to join our Single Point of Access team at Aspect House. You will help patients, carers and professionals access the right community services by managing calls, referrals, appointments and signposting.
What you will do
- Provide a helpful, professional telephone service.
- Provide a helpful, professional telephone service.
- Process referrals and appointments accurately.
- Work with health, social care and voluntary-sector colleagues.
What we are looking for
You will need strong administrative, telephone and communication skills, confidence using Microsoft Office, and the ability to remain calm, organised and accurate in a busy environment. An understanding of confidentiality and inclusive service delivery is essential.
Working with us
The role is based at Aspect House and includes shifts between 7am and 10pm, five days over seven days, including weekends and bank holidays. You will join a supportive, values-led organisation with learning and development opportunities.
The post holder will need to be available Monday-Sunday over a varied shift pattern: 08:00-16:00,10:00-18:00, 14:00-22:00.
Late shifts roughly 1 in 4. Weekends 1 in 3. Enhancements for working evenings a
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