Service Delivery Engineer
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 05/09/2026
- Closes
- 20/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role provides 1st line IT support to 6,000 users across Hampshire Hospitals NHS Foundation Trust, ensuring high-quality service delivery in line with ITIL best practices. The postholder will resolve technical issues remotely or in person, requiring strong problem-solving skills and continuous learning due to rapid technological changes. It involves supporting various IT systems, including MS Windows, Active Directory, and M365, and liaising with third-party suppliers.
Essential criteria
- Educated to degree level or equivalent experience
- ITIL Qualification - Foundation Level
- Minimum 2 Years IT Experience
- Customer Service Experience
- Exposure to Helping People
- Active Directory Skillset
- Experience of working with AD
- IT Technical Experience
- Educated to degree level or equivalent experience
- ITIL Qualification - Foundation Level
- Minimum 2 Years IT Experience
- Customer Service Experience
- Exposure to Helping People
- Active Directory Skillset
- Experience of working with AD
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 2d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Hampshire Hospitals NHS Foundation Trust
Service Delivery Engineer
The closing date is 20 September 2026
Job summary
The postholder will provide an exceptional 1st line support service, in line with FT's strategic objectives and quest for continual improvement in delivering a 'best in class' IT service to its customers.
The postholder will conform to a strong ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently met and preferably surpassed to deliver high-quality solutions and support to the customers.
This post requires continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training, informal skills transfer, and self-tuition.
This 1st Line IT Support role is part of a wider support team that looks after 6,000 users across HHFT
Main duties of the job
To work in a team of nine, in a 1st line support role (Monday to Friday, 9am to 5.30 pm). Based: Basingstoke Hospital.
The role is to support all customers and users of Hampshire Hospitals NHS Foundation Trust with any IT Support required. The IT Service Desk is a single point of contact for its customers. The Service Delivery Engineer is there to help and support its users in resolving their IT problems. If they cannot resolve we have IT Teams on hand they can call on for help and reassign t
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