Single Point of Access Call Handler Team Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 02/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role supports the District Nursing and unplanned community response team by handling calls and performing administrative duties for various community services. Based in Seaton Delaval, the position involves using multiple IT and phone systems. The team works 7 days a week, 7am-11pm, covering various shifts. The ideal candidate will have good people skills and the ability to follow processes.
Essential criteria
- Good typing skills to RSA III/ECDL standard or equivalent experience.
- Good standard of general education
Desirable criteria
- Other secretarial/administrative qualifications
- Experience & Knowledge
- Previous NHS experience
- Experience of working with service user of health/social care services with direct client contact
- [contact details removed] secretarial support using Microsoft Word, Publisher, Excel, Access, and PowerPoint to create service documentation and any other system or equipment as appropriate
- Relevant experience as an administrator or secretary
- Experience of Minute taking and general administration of meetings
- Experience of working in health/social care environment.
- Experience of managing own workload.
- Experience in handling sensitive and emotional issues.
- Experience of working for a range of services.
- Good typing skills to RSA III/ECDL standard or equivalent experience.
- Good standard of general education
- Other secretarial/administrative qualifications
- Experience & Knowledge
- Previous NHS experience
- Experience of working with service user of health/social care services with direct client contact
- [contact details removed] secretarial support using Microsoft Word, Publisher, Excel, Access, and PowerPoint to create service documentation and any other system or equipment as appropriate
- Relevant experience as an administrator or secretary
- Experience of Minute taking and general administration of meetings
- Experience of working in health/social care environment.
- Experience of managing own workload.
- Experience in handling sensitive and emotional issues.
- Experience of working for a range of services.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Northumbria Healthcare NHS Foundation Trust
Single Point of Access Call Handler Team Administrator
The closing date is 13 September 2026
Job summary
Team members for the Single Point of Access service support the District Nursing and unplanned community response team, providing a mixture of call handling and administrative duties for the Community Response Team, District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.
Based in the offices at our Seaton Delaval site, a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Avaya and Liberty phone systems and IT systems such as PAS, SystmOne, Nerve centre, Outlook and Microsoft Office.
We are looking to recruit a diverse and flexible team with good people skills and ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.
This service currently works 7 days a week 7am - 11pm working various shift patterns covering days, evenings, weekends and bank holidays.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
To act as a first point of contact for service users, health professionals and other organisations wishing
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.