Administration Team Leader
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for an enthusiastic and motivated Endoscopy Team Leader within the Gastrointestinal Medicine Team. The successful candidate will provide leadership and operational support to the Endoscopy Service, managing an administrative team responsible for booking and patient queries. Key responsibilities include monitoring performance, managing waiting lists, and contributing to service improvement initiatives. The role requires excellent communication, leadership experience, and a patient-centered approach.
Essential criteria
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer-facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting
- Skills and Abilities
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding
- Communication
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
- Personal and People Development
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Specific Requirements
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
- Knowledge and Qualifications
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer-facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR Experience of project management and change methodology
- Previous NHS experience, or experience of working in a healthcare setting
- Skills and Abilities
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding
- Communication
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
- Personal and People Development
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Specific Requirements
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £38,488 – £46,852 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
University College London Hospitals NHS Foundation Trust
Administration Team Leader
The closing date is 01 October 2026
Job summary
An exciting opportunity has arisen for an enthusiastic and motivated Endoscopy Team Leader to join the Gastrointestinal Medicine Team. We are looking for applicants with experience of leading a team and who are passionate about delivering excellent patient care.
As Team Leader you will provide leadership and operational support to the Endoscopy Service. You will be responsible for managing an administrative team who manage endoscopy diagnostic, therapeutic and surveillance bookings as well as patient queries, providing general support for the medical teams. Reporting to the Service Manager, you will play a key role in cancer waiting times, DM01 performance an waiting list management.
We are looking for an individual who has proven experience of leading a team to ensure positive staff experience. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with expert knowledge of patient pathways and administrative procedures. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.
The ideal candidate w
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