Operational Hub Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Flexible working
- Hours / week
- 37.5
- Posted
- 18/09/2026
- Closes
- 28/09/2026
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves being the first point of contact for patients, carers, and healthcare professionals accessing community nursing and therapy services. You will handle calls, process referrals, maintain accurate records, and ensure information reaches clinical teams efficiently. The position requires excellent customer service, compassion, attention to detail, and the ability to remain calm in sensitive situations. It is a permanent role with full-time and part-time opportunities, operating across a 7-day rota.
Key responsibilities
- Handle incoming telephone calls, emails and other communications from patients, carers and health and social care professionals.
- Receive and process referrals into the service, identifying and escalating urgent cases appropriately.
- Maintain accurate records on relevant systems and liaise with clinical teams to support safe triage and timely action.
- Provide clear, helpful, and non-clinical information, adapting communication to individual needs.
- Support the safe coordination of community nursing and therapy access by prioritising urgent work and monitoring service queues.
Essential criteria
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Office experience in private or health sector
- Professional contact with the General Public
- Customer Services experience
- Call - handling
- IT and Microsoft office literate
- Ability to work effectively as part of a diverse multi-disciplinary team
- Problem solving skills
- Good organisational skills
- Excellent attention to detail
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
- Able to communicate effectively in written and verbal English Language
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
- Will be required to work shifts between 07:30 - 18:30 Monday - Friday and 07:30 - 18:00 Saturday & Sunday.
- Will be required to work bank holidays
Desirable criteria
- RSA II or equivalent Typing Qualification
- Previous NHS Experience
- SystmOne knowledge
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
East of England Community Health and Care NHS Trust
Operational Hub Administrator
The closing date is 28 September 2026
Job summary
We are excited to be entering a new chapter as Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust have come together to form East of England Community Health and Care NHS Trust, one of the largest community health providers in England, serving communities across Bedfordshire, Cambridgeshire, Luton, Milton Keynes, Norfolk, Peterborough and Suffolk.
Our Single Point of Contact (SPoC) Operational Hub plays a vital role in supporting patients, carers and healthcare professionals by coordinating access to community nursing and therapy services across Norfolk. As a Band 3 Operational Hub Administrator, you will be one of the first people patients and professionals speak to when accessing community services.
Working within a busy and supportive team, you will answer calls, process referrals, maintain accurate records and help ensure information reaches the right clinical teams safely and efficiently. This role is ideal for someone with excellent customer service skills, compassion, attention to detail and the ability to remain calm when dealing with sensitive or urgent situations.
This vacancy is being offered on a permanent basis, with both full-time (37.5 hours per week) and part-time opportunities a
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