Administration Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 27/08/2026
- Closes
- 10/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for an Administration Officer to join the North East Mental Health and Deafness Service, based at St Nicholas Hospital in Gosforth. The service supports deaf individuals with mental health problems across the North East and North Cumbria. The successful candidate will provide secretarial and administrative support, requiring fast and accurate typing, note-taking, and excellent communication skills. A good understanding of patient information systems and Microsoft Office is beneficial, with training provided for patient systems and Deaf culture.
Key responsibilities
- Work in a secretarial or administrator role.
- Perform fast, accurate typing and note-taking.
- Utilise excellent interpersonal communication skills, both written and verbal.
- Apply a good working knowledge of Microsoft Office packages.
- Maintain awareness of Deaf culture and British Sign Language (Level 1 is an advantage, training provided).
Essential criteria
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Excellent interpersonal skills, both written and verbal
- Note taking skills
- Good organisational and planning skills
Desirable criteria
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
- Shorthand skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Officer
The closing date is 10 September 2026
Job summary
Applications are invited from suitably qualified and experienced administrative candidates to join the North East Mental Health and Deafness Service, based at Ashgrove on the grounds of St Nicholas Hospital in Gosforth.
The Mental Health and Deafness service is a small regional service covering the whole of the North East and North Cumbria, working with people who are deaf, who mainly use British Sign Language to communicate and who have mental health problems. The Service works with secondary care professionals to provide specialist assessment and support for mental health needs.
Main duties of the job
The main duties of the role will be:
o Experience of working in a secretarial or administrator role.
o Fast, accurate typing and note-taking skills are essential.
o Excellent interpersonal communication skills, both written and verbal.
o A good understanding of patient information system would be beneficial, however training will be provided.
o Good working knowledge of Microsoft Office packages.
o An awareness of Deaf culture and Level 1 British Sign Language would be an advantage however, full training on Deaf culture will be provided
About us
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