Service Co-ordinator (Epilepsy)
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This permanent Service Co-ordinator role is within the Brain Epilepsy department at Great Ormond Street Hospital. The successful candidate will coordinate outpatient appointments and investigations, ensuring adherence to waiting time guidelines. Responsibilities include administrative duties, managing correspondence, validating patient data, and handling telephone calls. The role requires strong administrative, organisational, and communication skills, with proficiency in MS Word, Excel, and diary management.
Essential criteria
- Collaboration - We work together to deliver safe, consistent, patient-centred care. Respect - We treat everyone with respect, kindness and equity. Curiosity - We stay curious to drive innovation that delivers exceptional patient outcomes.
- Academic/Professional qualification/Training
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
Desirable criteria
- AMSPAR qualified or equivalent secretarial training or agreement to work towards medical terminology.
- Experience/Knowledge
- Previous experience of administration
- High quality customer service skills
- Knowledge of Managing Electronic Patient Records (EPIC)
- Multidisciplinary working, demonstrating all round communication skills
- Previous experience in a clinical medical setting
- Skills/Abilities
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Ability to provide and receive complex or sensitive non clinical information to staff, consultants, and families
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Able to use empathy and emotional intelligence when dealing with difficult situations
- Excellent diary management skills
- Understands the importance of confidentiality and takes responsibility for protecting confidential information
- Able to follow various complex procedures and practices with attention to detail
- Able to work independently, with minimal supervision, to meet deadlines.
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy and professionalism
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- GOSH Culture and Values
- Collaboration - We work together to deliver safe, consistent, patient-centred care. Respect - We treat everyone with respect, kindness and equity. Curiosity - We stay curious to drive innovation that delivers exceptional patient outcomes.
- Academic/Professional qualification/Training
- Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
- Demonstrate evidence of commitment to professional development
- AMSPAR qualified or equivalent secretarial training or agreement to work towards medical terminology.
- Experience/Knowledge
- Previous experience of administration
- High quality customer service skills
- Knowledge of Managing Electronic Patient Records (EPIC)
- Multidisciplinary working, demonstrating all round communication skills
- Previous experience in a clinical medical setting
- Skills/Abilities
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families
- Excellent written and verbal communication skills
- Confident using ICT skills including Microsoft Outlook, Word, Excel
- Ability to provide and receive complex or sensitive non clinical information to staff, consultants, and families
- Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families
- Able to use empathy and emotional intelligence when dealing with difficult situations
- Excellent diary management skills
- Understands the importance of confidentiality and takes responsibility for protecting confidential information
- Able to follow various complex procedures and practices with attention to detail
- Able to work independently, with minimal supervision, to meet deadlines.
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy and professionalism
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Great Ormond Street Hospital for Children NHS Foundation Trust
Service Co-ordinator (Epilepsy)
The closing date is 15 September 2026
Job summary
An exciting opportunity has arisen within Brain Epilepsy department to work with the administrative team. We are looking for an enthusiastic, organised, and EPIC-competent individual to work as part of a large multi-disciplinary team in the Brain directorate. This post will be offered as a permanent position. This is an exciting opportunity for somebody to broaden their existing skillset and help shape the future of the directorate. The role involves, coordinating and organising outpatient appointments and investigations with families ensuring that appointments are scheduled within the routine 18 week waiting time, adhering to the Patient Access Policy and RTT 18-week pathway guidelines. The successful candidate will be responsible for a range of administrative duties working with the clinical team to ensure that clinic letters, correspondence, and reports relating to the team are accurate and produced within the agreed timeframe and uploaded onto Epic; validating patient data; managing incoming and outgoing telephone calls for the team; arranging meetings, taking minutes and carrying out actions as necessary; and providing cover in times of absence As a Service Coordinator you should have excellent written and verbal comm
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