Outpatient Reception Supervisor
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Hours / week
- 37.5
- Posted
- 15/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves supervising the Outpatient Reception Team, ensuring a professional, efficient, and patient-focused reception and clerical service across the Trust. The supervisor will manage staff, conduct appraisals, and support recruitment and training. The service operates seven days a week, requiring flexibility for shifts between 7:00 am and 8:00 pm. The successful candidate will use patient administration systems and provide leadership to maintain service delivery.
Essential criteria
- Good standard of education - GCSE level
- A-C or CSE 1-2 equivalent in English & Maths
- Keyboard and telephony skills
Desirable criteria
- ECDL
- Team Leader Experience
- Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work
- I.T. literate and able to use a range of software
- Previous experience administrative experience delivering high volumes of work
- Lorenzo Patient Administration System
- Supervisory Experience
- NHS Background
- Skills & Knowledge
- Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information
- Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills
- Excellent telephone manner & interpersonal skills/customer service skills
- Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
- Good standard of education - GCSE level
- A-C or CSE 1-2 equivalent in English & Maths
- Keyboard and telephony skills
- ECDL
- Team Leader Experience
- Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work
- I.T. literate and able to use a range of software
- Previous experience administrative experience delivering high volumes of work
- Lorenzo Patient Administration System
- Supervisory Experience
- NHS Background
- Skills & Knowledge
- Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information
- Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills
- Excellent telephone manner & interpersonal skills/customer service skills
- Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Tameside and Glossop Integrated Care NHS Foundation Trust
Outpatient Reception Supervisor
The closing date is 28 September 2026
Job summary
Job overview Outpatients Reception Supervisor - [contact details removed] 4 37.5 hours - permanent We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy Outpatient Services team in providing a professional, efficient and patient-focused reception and clerical service across the Trust.
The Outpatient Reception rota operates across seven days a week. Staff are required to work shifts between 7:00am and 8:00pm, Monday to Sunday, including Bank Holidays. The successful candidate must be able to support the flexibility of the rota and provide leadership across all reception areas to ensure service delivery is maintained.
Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.
The successful candidate will be responsible for the day-to-day supervision and line management of the Outpatient Reception Team, ensuring that a high-quality, efficient and responsive service is delivered across the Trust seven days a week.
This is an exciting opportunity for an experienced administrator or team leader loo
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