111 Health Advisor Wakefield
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 24/08/2026
- Closes
- 06/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
As a 111 Health Advisor, you will be the first point of contact for patients, using specialist computer software to assess symptoms and provide reassurance. This role involves dealing with a wide variety of calls, including emotional situations, requiring strong customer service skills and compassion. You will receive comprehensive, paid training and upon successful completion, transition to a permanent contract. After 18 months, you can progress to an Enhanced Health Advisor role.
Essential criteria
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
- Skills / Competencies
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Excellent telephone manner
- Customer service skills
- Qualifications / Knowledge.
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
- Skills / Competencies
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Excellent telephone manner
- Customer service skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 0d
Applications close soon — apply now if this is a fit.
Full advert · preview
Yorkshire Ambulance Service NHS Trust
111 Health Advisor Wakefield
The closing date is 06 September 2026
Job summary
IUC/111 Health Advisor Wakefield
If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.
As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.
We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.
After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.
We can offer a range of full and part time rotas.
There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.
Training
You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine weeks full time.
You will commence your role on a trai
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