Emergency Medical Advisor (999 Call Handler) - Medway
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 02/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
As a 999 Emergency Call Handler, you will be the first point of contact for patients calling 999, responsible for obtaining correct information and offering advice or reassurance. You will enter details into a computer system to categorise the seriousness of the illness or injury, ensuring patients receive appropriate care. This role involves providing assistance ranging from lifesaving advice to directing callers to other services. Full training is provided, and it is an office-based role with varied shift patterns.
Essential criteria
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills OR Evidence within previous employment that they have used Maths and English to GCSE level or higher
Desirable criteria
- Level 2 in Customer Service or Health and Social Care
- NHSP Pathways trained or other medical triage system background
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
- Experience of working in a computer based role - strong IT skills
- Previous experience working in a team or with stakeholders across a range of settings
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills OR Evidence within previous employment that they have used Maths and English to GCSE level or higher
- Level 2 in Customer Service or Health and Social Care
- NHSP Pathways trained or other medical triage system background
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
- Experience of working in a computer based role - strong IT skills
- Previous experience working in a team or with stakeholders across a range of settings
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
SECamb
Emergency Medical Advisor (999 Call Handler) - Medway
The closing date is 13 September 2026
Job summary
Your NHS needs YOU!
Why apply for this role?
Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.
You are the first person our patients speak to when they call 999 in an emergency.
What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?
- Our 999 Emergency Call Handlers are all caring and empathetic
- They all have great communication skills
- They're all happy and able to work flexibly
Main duties of the job
As a SECAmb 999 Emergency Call Handler, you are the first point of contact and are responsible for ensuring the correct information is obtained from the caller, whilst offering advice or re-assurance sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition which categorises the seriousness of their illness or injury to ensure the patient receives the most appropriate care from us, this may be an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway or self care advice.
We will provide full training in a warm, friend
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