ICT Technical Analyst
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 25/08/2026
- Closes
- 08/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is a highly customer-focused first and second-line desktop support position, assisting over 14,000 clinical and non-clinical staff across the Trust. Responsibilities include providing telephone, email, face-to-face, and remote desktop support, as well as travelling to other sites in South East London and Kent. The post holder will diagnose and resolve IT equipment issues, log calls, and ensure information processing adheres to Trust policies and SLAs. The role requires staying updated with evolving ICT technologies and may involve weekend cover on a rota basis.
Essential criteria
- BSc in Computer related discipline or equivalent
Desirable criteria
- Professional accreditation by Cisco (CCNA) or Microsoft (MCP)
- Knowledge and Experience
- Experience leading to knowledge of PC maintenance and their operating systems, preferably with Windows in a networked environment, and demonstrable intelligence based complex technical problem solving skills enabling judgement on complex PC problems which may have no precedent. These skills would enable the quick resolution to problems with minimal or no support.
- Experience working with Ethernet internet working and Network Operating Systems would be an advantage
- Experience working in a team
- Experience working in a complex computer network environment, preferably within the NHS
- Experience of working on complex ICT projects
- Skills and Competencies
- Ability to provide and present complex information to an audience of differing levels of understanding and seniority.
- Ability to analyse and form an opinion on solutions ranging from simple to highly complex when dealing with several components, all of which have to be analysed
- Hardware Network and Desktop equipment configuration and general hardware management
- Ability to produce accurately written documents relating to procedures and technical information
- Resource management - ability to identify resource needs, secure resources and manage their involvement in the delivery of your workload
- Ability to work with and deliver within a fixed project timescale
- Willingness and technical ability to 'roll-up the shirt sleeves' and deliver
- Influencing skills, to ensure that the change process can be effected
- Communication skills - the ability to communicate clearly and effectively both in writing and speaking within the local organisation at all levels of understanding
- Ability to manage and undertake formal testing activities
- Use of a VDU and keyboard to a high degree of accuracy and skill
- Education and Qualifications
- BSc in Computer related discipline or equivalent
- Professional accreditation by Cisco (CCNA) or Microsoft (MCP)
- Knowledge and Experience
- Experience leading to knowledge of PC maintenance and their operating systems, preferably with Windows in a networked environment, and demonstrable intelligence based complex technical problem solving skills enabling judgement on complex PC problems which may have no precedent. These skills would enable the quick resolution to problems with minimal or no support.
- Experience working with Ethernet internet working and Network Operating Systems would be an advantage
- Experience working in a team
- Experience working in a complex computer network environment, preferably within the NHS
- Experience of working on complex ICT projects
- Skills and Competencies
- Ability to provide and present complex information to an audience of differing levels of understanding and seniority.
- Ability to analyse and form an opinion on solutions ranging from simple to highly complex when dealing with several components, all of which have to be analysed
- Hardware Network and Desktop equipment configuration and general hardware management
- Ability to produce accurately written documents relating to procedures and technical information
- Resource management - ability to identify resource needs, secure resources and manage their involvement in the delivery of your workload
- Ability to work with and deliver within a fixed project timescale
- Willingness and technical ability to 'roll-up the shirt sleeves' and deliver
- Influencing skills, to ensure that the change process can be effected
- Communication skills - the ability to communicate clearly and effectively both in writing and speaking within the local organisation at all levels of understanding
- Ability to manage and undertake formal testing activities
- Use of a VDU and keyboard to a high degree of accuracy and skill
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £38,488 – £46,852 — outside the standard scale; check for HCAS/London weighting.
Posted 6d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The role is a highly customer focused first and second line desktop support, supporting over 14,000 Clinical and non-clinical staff across the Trust, providing telephone, e-mail, face-to-face and remote desktop support, including travel to other sites across South East London and Kent as necessary instruction and training to ICT users within the Trust.
The Post holder will be responsible for ensuring the provision and receipt of complex and sensitive information on ICT matters, so must be aware of the Data Protection Act. Logging ICT Service Desk calls and ensuring the information is processed in accordance with Trust policies procedures and SLA's. As ICT technologies continuously evolve and change it is important that Technical Support to stay up to date with new technologies
There will be a requirement to cover weekends on a rota basis with TOIL.
Please note the advert might close early due to a high number of applications received.
Main duties of the job
The successful candidate will be responsible for diagnosing and resolving issues arising across the trust for all IT equipment, taking calls via the ICT Helpdesk and logging calls, resolving issues at first contact or escalate to appropriate teams.
Provide and receive simple to complex information, fault diagnoses, rectification, upgrade, installation and configuration of PC hardware or softwar
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