Band 4 Medical Secretary Supervisor - Faster Diagnostic Service
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 02/09/2026
- Closes
- 09/09/2026
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Role summary
This role is for an enthusiastic and organised Medical Secretary Supervisor to join the Faster Diagnostic Service, which provides timely assessment and diagnosis for patients with potential cancer symptoms. You will support the clinical team and ensure smooth administrative patient pathways, working closely with multidisciplinary teams. The position offers a supportive environment, flexible working options including hybrid working, and encourages innovative approaches to enhance productivity and patient experience.
Key responsibilities
- Provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team.
- Assume responsibility for the daily management of the medical team diary, working on own initiative and to tight deadlines.
- Touch type clinical letters and results letters from audio and/or shorthand, requiring an understanding of medical terminology.
- Use various Microsoft Office Software programmes to produce clinical letters and other relevant correspondence.
- Provide day to day supervision to secretaries/clerical officers, allocating and monitoring work.
- Provide and be responsible for the training of Medical Secretary trainees.
Essential criteria
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in a clerical environment
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- *Working knowledge of medical terminology
- *Experience of working as a Medical Secretary
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in Healthcare
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients and visitors
- *Ability to problem solve
- *Understand confidentiality and apply the principles in everyday working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable criteria
- *Experience of working in a busy environment
- *Ability to work under pressure and deal with stressful situations
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 4 Medical Secretary Supervisor - [contact details removed]
The closing date is 09 September 2026
Job summary
An exciting opportunity has arisen for an enthusiastic, organised and motivated Medical Secretary to join our Faster Diagnostic Service.
The service provides timely assessment, investigation and diagnosis for patients referred with potential cancer symptoms. The service supports patients presenting with a wide variety of symptoms and works closely with multidisciplinary teams across primary, secondary and diagnostic care to ensure patients receive high-quality, patient-centred care throughout their diagnostic journey.
As a Medical Secretary, you will play a vital role in supporting the clinical team and ensuring the smooth administration of the patient pathway.
We offer the opportunity to work within a supportive and friendly team. We are committed to flexible working and welcome applications from candidates seeking full-time, part-time or job share arrangements. This is a hybrid role, providing opportunities for both office-based and remote working where service needs allow. We encourage our staff to use their initiative to identify and develop innovative ways of working that enhance productivity, improve patient experience and support team collaboration.
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