Band 3 Emergency Department Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role provides high-quality front-line administrative support to the lower ground floor areas including the adult assessment area (AAU), Emergency Department (ED), and same day emergency care (SDEC). The post holder will work closely with nurses, medical staff, outpatients, and medical records staff as part of the Emergency Department team. Duties involve effective forward planning and administration to support patient care, requiring flexibility and knowledge of hospital work and external agencies. The role involves working shift patterns, including nights and weekends, and can be unpredictable.
Essential criteria
- Demonstrable ability to meet the Trust Values
- Education & professional Qualifications
- English and Math's at GCSE level or equivalent
- Experience of working in a public/patient facing role
- Previous work in a team
- Experience of managing and prioritising own workload and working to deadlines
Desirable criteria
- Previous PAS/Cerner experience
- Skills and aptitudes
- Computer literate
- Fast, accurate typing skills
- Excellent communication skills both written and spoken
- Excellent customer care skills including ability to use judgment, tact and diplomacy
- Experience of using own initiative to help solve a problem or improve a service
- Flexible and adaptable to the needs of the service
- Ability to work alone and part of a team
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills to liaise and negotiate with people/staff at all levels
- Experience of record keeping
- Knowledge of patient confidentiality and the Data Protection Act
- Personal Qualities & attributes
- A mature and professional attitude / enthusiastic and positive
- Self -motivated
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Ability to manage conflict and identify where escalation to senior staff is necessary
- Others
- Able to work 24hr shift pattern
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
- Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
- Education & professional Qualifications
- English and Math's at GCSE level or equivalent
- Experience of working in a public/patient facing role
- Previous work in a team
- Experience of managing and prioritising own workload and working to deadlines
- Previous PAS/Cerner experience
- Skills and aptitudes
- Computer literate
- Fast, accurate typing skills
- Excellent communication skills both written and spoken
- Excellent customer care skills including ability to use judgment, tact and diplomacy
- Experience of using own initiative to help solve a problem or improve a service
- Flexible and adaptable to the needs of the service
- Ability to work alone and part of a team
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills to liaise and negotiate with people/staff at all levels
- Experience of record keeping
- Knowledge of patient confidentiality and the Data Protection Act
- Personal Qualities & attributes
- A mature and professional attitude / enthusiastic and positive
- Self -motivated
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Ability to manage conflict and identify where escalation to senior staff is necessary
- Others
- Able to work 24hr shift pattern
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Free London NHS Foundation Trust
Band 3 Emergency Department Administrator
The closing date is 21 September 2026
Job summary
The post holder will provide high quality front line administrative support to the lower ground floor incorporating the adult assessment area (AAU), Emergency Department (ED) and same day emergency care (SDEC) areas. This role involves working closely with Nurses, Medical staff, Outpatients and Medical records staff. The post holder will work as part of the Emergency Department team ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients, relatives and all other services i.e. London Ambulance, Police, Hatzola and HASS.
Main duties of the job
These duties do not require direct supervision on a day to day basis and the post holder is responsible for effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The staff would need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights and weekends where they would work independently.
Due to the nature of the role, the day to day duties of this post, the post can be un
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