Study Support Service Officer
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 14/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
The Study Support Service Officer will play a key role in the Regional Research Delivery Network (RRDN) Study Support Service, facilitating the effective delivery of health studies. This Band 5 role involves bridging the gap between regional partners, clinical teams, and research sponsors to ensure studies launch and run smoothly. You will maintain and interpret portfolio management data systems, support costing and attribution activities, and provide administrative and operational coordination for specialty groups. The role also involves supporting digital recruitment innovations and championing continuous service improvement.
Essential criteria
- Degree level qualification or equivalent experience
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
- Guided by policies and protocols but applies flexibility when necessary
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Acts as a champion for patients, carers, the public and their interests
- Constantly strives for improvement
- Delivers on commitments and promises
- Committed to ongoing learning and development
- Professional and friendly approach to interpersonal interactions
- Prepared and able to travel to different locations across the region to attend meetings
- Enthusiastic and proactive approach to work, bringing a 'can do' attitude
- Listens to, involves, respects and learns from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Desirable criteria
- Degree in health or science discipline
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
- 1 Meets Criteria and 0 Does not Meet Criteria
- Degree level qualification or equivalent experience
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
- Guided by policies and protocols but applies flexibility when necessary
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Acts as a champion for patients, carers, the public and their interests
- Constantly strives for improvement
- Delivers on commitments and promises
- Committed to ongoing learning and development
- Professional and friendly approach to interpersonal interactions
- Prepared and able to travel to different locations across the region to attend meetings
- Enthusiastic and proactive approach to work, bringing a 'can do' attitude
- Listens to, involves, respects and learns from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
- Degree in health or science discipline
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Manchester University NHS Foundation Trust
Study Support Service Officer
The closing date is 14 September 2026
Job summary
The Study Support Service Officer will assume a key support position in the Regional Research Delivery Network (RRDN) Study Support Service, which will be seamlessly integrated within the collective national Study Support Service, which serves as the cornerstone of the NIHR Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
We are offering thisopportunity for the right person to work across the North West with a base site in either Liverpool or Manchester working across both sites as required.
In this vital 12-month Band 5 role, secondments will also be considered , you'll be at the heart of our Study Support Service. You will bridge the gap between regional partners, clinical teams, and global research sponsors to ensure health studies launch and run smoothly across our region.
Main duties of the job
As a Study Support Service Officer, you will play a key role in facilitating the initiation and delivery of high-quality health and care research across the region in line with NIHR RDN Standard Operating Procedures. You will maintain and interpret portfolio management data systems, supporting costing and attribution activities, data integri
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