Engagement & Administration Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Job share
- Posted
- 18/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role provides engagement and administrative support to the Powys Living Well Service. It involves making routine onboarding and follow-up calls to service users, completing referral forms, and accurately recording information using digital systems. The post holder will also handle incoming calls and routine enquiries, contributing to the service's overall efficiency and support.
Key responsibilities
- Provide engagement and administrative support to the Powys Living Well Service.
- Conduct routine onboarding, follow up, and chaser telephone calls with service users.
- Complete referral forms during engagement calls as required.
- Utilise digital systems, trackers, and reporting tools for service delivery and monitoring.
- Accurately record engagement activity, outcomes, and non-responses on approved digital systems.
- Answer incoming calls and respond to routine enquiries for the administrative team.
Essential criteria
- Educated to NVQ Level 3 or equivalent knowledge and experience gained through work-based learning
- Knowledge of administrative processes and the importance of providing effective service support within a team environment
- Understanding of information governance, data protection and confidentiality when handling personal and sensitive information
- Working knowledge of digital systems used to record and manage information, such as databases, spreadsheets and electronic forms
- Working in an administrative or support role within a team environment
- Communicating with members of the public or service users in a professional and supportive manner
- Recording information accurately using digital systems, spreadsheets or written records
- Following defined processes, procedures or standard operating practices
- Plan, prioritise and manage workload to meet competing demands
- Work independently and as part of a team to support service delivery
- Excellent verbal and written communication skills, with ability to communicate clearly and sensitively with service users/colleagues
- Use digital systems, spreadsheets and recording tools accurately and efficiently
- Attention to detail when recording and maintaining service user information
- Follow agreed procedures, scripts and standard operating practices while exercising appropriate judgement
Desirable criteria
- Knowledge of health, wellbeing or community-based services and service user pathways
- Awareness of digital systems and tools used to support service delivery, monitoring and reporting
- Understanding of engagement, onboarding and follow-up processes in supporting service delivery
- Experience of using Microsoft Office applications, including Outlook, Word and Excel
- Experience of supporting service delivery through data entry, tracking or administrative systems
- Experience of providing administrative cross-cover or supporting a team during periods of increased demand
- Ability to identify and suggest improvements to processes and ways of working
- Confidence in supporting others with digital systems or administrative processes
- Some ability to speak, read and/or write Welsh, or an eagerness to learn
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Powys Teaching Health Board
Engagement & Administration Officer
The closing date is 01 October 2026
Job summary
- Provides engagement and administrative support to the Powys Living Well Service, including providing cover and additional administrative support in response to service demand.
- Provides routine onboarding, follow up and chaser telephone calls with service users in line with agreed scripts and standard operating procedures.
- Completes referral forms during engagement calls where required.
- Uses digital systems, trackers and reporting tools to support service delivery and monitoring.
- Records engagement activity, outcomes and non-responses accurately on approved digital systems and trackers to support pathway flow and reporting.
- Answers incoming calls as part of the Powys Living Well Service administrative team, responding to routine enquiries or directing calls in accordance with agreed processes.
Main duties of the job
An exciting opportunity has arisen within the Powys Living Well Service for an effective and organised Engagement and Administration Officer to join our friendly, dynamic and innovative Team.
The post holder will provide comprehensive clerical, administrative and secretarial support to the Powys Living Well Service. In addition to this the post holder will be required to demonstrate excellent computer literacy and data m
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