IT Service Desk Engineer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
The IT Service Desk Engineer provides first and second-line technical support to staff at Queen Victoria Hospital NHS Foundation Trust. This role involves troubleshooting IT issues over the phone and in person, managing helpdesk incidents, and contributing to IT projects. The successful candidate will need a good understanding of computer hardware, software, and networks, along with strong communication skills. They will also be responsible for diagnosing and resolving hardware and software faults and ensuring system backups are carried out.
Key responsibilities
- Provide comprehensive First Line Support over the telephone and helpdesk system, resolving clinical/non-clinical IT problems.
- Provide Second Line Support onsite, resolving clinical/non-clinical IT problems by analysing complex software/hardware factors.
- Diagnose, resolve, and maintain computer systems, hardware, and software faults for networked desktops and peripherals.
- Accurately record and respond to users' IT support desk tickets, managing and prioritising calls based on severity.
- Be jointly responsible for ensuring regular system back-ups are carried out, maintaining and checking back-up logs, and restoring files as required.
Essential criteria
- NVQ level 4/5 or equivalent experience or able to demonstrate specialist knowledge within this field through practical experience
- Experience of working in IT helpdesk environment
- Sound knowledge of IT computer systems and hardware
- Good understand of Microsoft Technology
Desirable criteria
- Appropriate professional qualification, e.g. Microsoft Certified Professional in Windows Operating Systems
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Queen Victoria Hospital NHS Foundation Trust
IT Service Desk Engineer
The closing date is 24 September 2026
Job summary
IT Service Desk Engineer
Our IT Department provides technical support to the Queen Victoria Hospital NHS Foundation Trust.We are looking to appoint an additional team member to our busy Digital Service Desk. You must be able to work as a member of a team, be self-motivated and enthusiastic, with a good understanding of computer hardware, software and networks, good verbal and written communication skills are essential.Your role will involve answering the phone, dealing with staff experiencing problems with IT related issues and resolving technical problems either over the phone or by visiting the department. You will also play a part in the implementation of projects as directed by the Head of IT.
Main duties of the job
The IT Service Desk Engineer is the first point of contact for QVH staff to assist in troubleshooting IT technical issues. The IT Service Desk Engineer will contribute towards the provision of a comprehensive IT and network support services to users within the Trust. Ensue Information Management and Technology (IM&T) information is processed in accordance with policies and procedures.Investigates routine enquiries and queries from staff and provides assistance and advice as required. Log and manage IT helpdesk incidents
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