Central Appointments Co-ordinator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time, Part-time
- Hours / week
- 37.5
- Posted
- 09/09/2026
- Closes
- 16/09/2026
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Role summary
This role is for a Central Appointments Co-ordinator within the specialist team at Ilkeston Community Hospital. The team coordinates outpatient appointments across multiple community sites. The successful candidate will handle a wide range of administration and clerical duties, including waiting list management, appointment scheduling, RTT pathways, and telephone queries. This position requires an organised, flexible individual with strong communication and time management skills.
Key responsibilities
- Coordinate patients' outpatient appointments for multi-speciality clinics.
- Manage waiting lists and schedule appointments.
- Handle RTT pathways.
- Answer telephone queries from patients and other stakeholders.
- Liaise with clinicians, clinical staff, and patients.
Essential criteria
- Proven experience of working in a customer care environment
- Ability to prioritise own workload, meet strict deadlines and organise own time
- A standard of English and Maths at O level/GCSE or equivalent
- NVQ 2 in Business Administration/Customer Care or equivalent knowledge and skills
- Advanced level of IT Literacy with experience of using a range of IT Applications
- Excellent communications skills across a range of multi disciplinary teams
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals of Derby and Burton NHS Foundation Trust
Central Appointments Co-ordinator
The closing date is 16 September 2026
Job summary
The Central Appointments team at Ilkeston Community Hospital have an exciting opportunity to appoint an enthusiastic, organised and flexible individual into a Co-Ordinator role within our specialist team. This team co-ordinates patients' outpatient appointments attending for multi-speciality clinics over 5 community sites. Here you will work as part of an established team who strive to ensure that patients get the best possible care.
Please note the following posts are available
1 x post for 37.5 hours on a 12 month fixed term/secondment contract
Main duties of the job
Responsibilities of this role cover a wide range of administration and clerical duties including waiting list management, appointment scheduling, RTT pathways and answering telephone queries therefore a flexible approach to workload is required.
Applicants must be confident communicators with the ability to liaise with clinicians, clinical staff and patients. Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure. Flexibility is essential to the post in order to meet the service needs.
Knowledge of the 18 week referral to treatment policy and standards would also
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