Telephonist/Receptionist
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 21/08/2026
- Closes
- 09/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
“This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn”Quoted verbatim from the source advert
Role summary
This role involves undertaking a wide range of telephony and reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support. You will be the first point of contact, providing customer service and directing callers/visitors to appropriate services, including handling distressing calls. The post also includes being part of the Out of Hours District Nurses call handling service, identifying and forwarding urgent and sensitive calls. You will work routine shifts but must be prepared to cover other receptionists at short notice, including night duty.
Essential criteria
- Possess a recognised typing qualification i.e. OCR or equivalent
- Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience
- Experience of working in a similar role or discipline
- Experience of using in-house information systems
- Customer Service or call handling experience
Desirable criteria
- Experience of working in the NHS
- Experience of using Switchboard systems
- Experience of using Clinical systems i.e. RiO
- SKILLS, KNOWLEDGE & ABILITIES
- To have an understanding of a range of work procedures
- Good communication skills
- Ability to work on a diverse range of duties and tasks in a busy and challenging reception area
- Maintain accurate, accessible records both hard copies and computer based
- Ability to present concise and relevant information
- Knowledge of office procedures
- Ability to maintain information in a confidential and secure manner
- Ability to progress a wide range of duties and demands
- QUALIFICATIONS & TRAINING
- Possess a recognised typing qualification i.e. OCR or equivalent
- Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience
- Experience of working in a similar role or discipline
- Experience of using in-house information systems
- Customer Service or call handling experience
- Experience of working in the NHS
- Experience of using Switchboard systems
- Experience of using Clinical systems i.e. RiO
- SKILLS, KNOWLEDGE & ABILITIES
- To have an understanding of a range of work procedures
- Good communication skills
- Ability to work on a diverse range of duties and tasks in a busy and challenging reception area
- Maintain accurate, accessible records both hard copies and computer based
- Ability to present concise and relevant information
- Knowledge of office procedures
- Ability to maintain information in a confidential and secure manner
- Ability to progress a wide range of duties and demands
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £24,937 – £26,598 — outside the standard scale; check for HCAS/London weighting.
Posted 17d ago · Closes in 3d
Applications close soon — apply now if this is a fit.
Full advert · preview
Midlands Partnership NHS Foundation Trust
Telephonist/Receptionist
The closing date is 09 September 2026
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We are seeking a Telephony/Receptionist to undertake a wide range of duties including call handling and reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support.
As the first point of contact for the Trust, you will be responsible for providing a positive customer service experience; directing callers, visitors, colleagues to the most appropriate service for ongoing care, support and advice, of which some calls can be highly distressing.
You will be part of the Out of Hours District Nurses call handling service, acting as the first point of contact for all messages; this will include urgent calls, queries and referrals for the community District Nursing service in North and South Staffordshire. The post holder will be required to identify and forward urgent calls and enquiries, some of which may be complex and sensitive, direct to the triage nursing team in line with established processes - this includes RAG rating the calls as they come through and assigning to the wait lists.
This is role is working routine shifts, however you must be prepared to co
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