Switchboard Operator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 11/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves operating a computer-based switchboard console, monitoring alarms, and responding to emergency conditions for Swansea Bay University Health Board. You will be the first point of contact for telecommunication services, providing a responsive and efficient information service 24/7. The position requires working days, evenings, nights, and bank holidays, with flexibility to meet service needs. Welsh language skills are essential for this post.
Key responsibilities
- Operate a computer based switchboard console.
- Monitor and respond to a variety of alarms and emergency conditions.
- Provide a responsive and efficient switchboard / information service 24/7.
- Develop and maintain an understanding of organisational functions and medical terminology.
- Respond to Medical Emergency calls, activating Emergency procedures.
- Respond to Major Incident alerts, activating Major Incident Procedures.
Essential criteria
- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.
- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures
- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team
Desirable criteria
- NVQ or equivalent in Call Handling or Customer Services
- Hospital/Healthcare Environment and terminology
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Swansea Bay University Health Board
Switchboard Operator
The closing date is 24 September 2026
Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
We are looking for additional switchboard staff to join our team in Swansea.
At the moment, we have an opening for three 37.5-hour per week roles.
Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needsof the serviceand be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
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