Family and Carer Ambassador
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“Due to current Home Office Guidelines, we are unable to sponsor this job role.”Quoted verbatim from the source advert
Role summary
As a Family and Carer Ambassador, you will provide practical and emotional support to families and carers of individuals with complex mental health needs. You will advocate for their views and needs, addressing cross-organisational challenges and working with various health, education, social care, and voluntary sector agencies. This new role offers opportunities to shape and influence its development, requiring a proactive, compassionate individual with lived experience as a carer.
Key responsibilities
- Work with carers and families from admission to discharge, helping them understand inpatient systems and processes.
- Empower families/carers to access information and participate in planning, with CYP consent.
- Act as a liaison with inpatient units on family and carer matters, supporting communication and fostering a compassionate approach.
- Champion the role of families/carers as partners, ensuring their voice is heard and they are seen as equals in patient care pathways.
- Maintain accurate records, comply with confidentiality procedures, and act as a champion for families, carers, and patients' interests.
- Lead on monthly carers groups, ensure 72-hour carer phone calls are completed, and refer carers to support services.
Essential criteria
- NVQ III or equivalent level of experience
- Good general education with Maths and English to GCSE standard or equivalent.
- Lived experience as a carer of a person with mental health condition or illness
- Relevant previous experience of working in an administrative/secretarial environment.
Desirable criteria
- Specialist Peer Support Training
- Previous experience of working in health care environment.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Essex Partnership University NHS Foundation Trust
Family and Carer Ambassador
The closing date is 28 September 2026
Job summary
Please note you must have right to work in the UK to apply for this position.
Due to current Home Office Guidelines, we are unable to sponsor this job role.
As a Family and Carer Ambassador, you will provide practical and emotional support to families and carers of those with complex mental health needs. You will also offer advocacy to ensure that the families / carers and patients' needs and views are heard and acted on, whatever their communication needs are. You will identify and address cross organisational challenges. You will work closely with key agencies across the health, education, social care and voluntary sector; this will also include links with adult services where either there are requirements for transition planning to adult services or where the families / carers are receiving adult service support.
Main duties of the job
To be successful in this role, you must be proactive and compassionate, have a great eye for detail, excellent organisational skills and strong communication skills. You must be passionate and sensitive about effecting change, and empowering patients, families and carers. This is a new post; therefore, although having clear parameters and expectations, there will be opportunities to shape
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