111 Health Advisor Wakefield
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 16/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
As a 111 Health Advisor, you will be the first point of contact for patients, using specialist computer software to assess symptoms and provide reassurance. This role involves handling a wide variety of calls, some emotional, requiring strong customer service skills and compassion. You will receive comprehensive paid training and have opportunities for development within the Integrated Urgent Care Service. After 18 months, you can progress to a Band 4 Enhanced Health Advisor.
Essential criteria
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
- Skills / Competencies
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Excellent telephone manner
- Customer service skills
- Qualifications / Knowledge.
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
- Skills / Competencies
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Excellent telephone manner
- Customer service skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Yorkshire Ambulance Service NHS Trust
111 Health Advisor Wakefield
The closing date is 23 September 2026
Job summary
IUC/111 Health Advisor Wakefield
If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.
As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.
We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.
Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration.
We are currently recruiting for both the Emergency Health Advisor (EHA) and Health Advisor (HA) roles.We appreciate that some candidates may be interested in both roles. However, to ensure a fair and efficient recruitment process, we ask that you select the vacancy that best aligns with your interests and apply for that role only. If you are unsure which role is most suitable, please review the job descriptions carefully before submitting your application and helps us avoid
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