Outpatient clinic Coordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for an Outpatient Clinic Coordinator in the Dermatology department. The coordinator will manage patient queries, capacity issues, and waiting lists, ensuring patients do not breach maximum waiting times. They will handle patient communications, including letters, emails, and text reminders, and investigate missed appointments. The role involves working closely with clinical and administrative staff to deliver high standards of care and communication.
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable criteria
- Working knowledge of outpatient policies and procedures
- Knowledge and Experience
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
- Knowledge and Experience
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Bristol NHS Foundation Trust
Outpatient clinic Coordinator
The closing date is 28 September 2026
Job summary
Dermatology is one of the largest specialities within our Trust and the admin team are responsible for routine, urgent skin cancer and day case surgery patients.
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
To monitor, manage and validate active and backlog waiting list data for the Dermatology Department.
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders. Implement thepatient accesspolicy and investigate patients who do not attend (DNA) their appointment and follow up and investigate rejectedtriagerequests.
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
We strongly encourage applicants to contact the Dermatology Department Management [email removed] find out more about the role prior to interview to gain a more in depth understanding of the job.
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