Resource Bank Call Handler
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Home or remote working
- Posted
- 22/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This permanent, full-time role is for an experienced call handler to join the Resource Bank team at Llanfrechfa in Cwmbran. The successful candidate will coordinate and respond to temporary staffing requests for bank and agency workers, using a computerised system to prioritise shifts. The role involves maintaining high communication standards, assisting with pay queries, and supporting bank workers with training compliance. Agile working is available, combining home and office hours.
Essential criteria
- NVQ Level 3 or equivalent level qualification or equivalent demonstrable experience
- Experience of working in a fast paced call centre environment
- Proficient use of electronic systems, databases or other information systems
- Awareness of and ability to follow information governance policies and procedures and Data Protection legislation
- Proficient in the use of Microsoft Office Word and Excel
Desirable criteria
- The ability to speak Welsh
- Qualifications & Knowledge
- NVQ Level 3 or equivalent level qualification or equivalent demonstrable experience
- Experience of working in a fast paced call centre environment
- Proficient use of electronic systems, databases or other information systems
- Awareness of and ability to follow information governance policies and procedures and Data Protection legislation
- Proficient in the use of Microsoft Office Word and Excel
- The ability to speak Welsh
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 5d
Plenty of time to prepare a strong application.
Full advert · preview
Aneurin Bevan University Health Board
Resource Bank Call Handler
The closing date is 27 September 2026
Job summary
Aneurin Bevan University Health Board can offer you a great place to live and work, as well as the opportunity to develop and progress your career. There has never been a more exciting time to join our team as we pioneer new ways of delivering health services across the Gwent area.
If you are looking for a permanent opportunity working flexibly over 7 day services then we have the ideal role for you.
The Resource Bank team based at Llanfrechfa in Cwmbran have a permanent vacancy for an experienced call handler to join a very busy team supporting the resourcing of Bank and Agency workers to fill gaps in rosters for the Health Board.
This is a fantastic opportunity for an individual with experience of working in a fast paced busy call handling environment, previous call handling experience is strongly recommended due to the high level of activity within the team.
Main duties of the job
- To co-ordinate and respond to temporary staffing requests for bank and agency workers using the computerised Staffing Allocation system and prioritise shifts according to urgency.
- To maintain a high level of good communication skills, listening and verbal, to ensure the provision of a courteous and helpful service.
- Assist with pay queries
- Assisting Bank
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