Temporary Staffing Services Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“Please note this vacancy is not eligible for sponsorship.”Quoted verbatim from the source advert
Role summary
This role involves leading the day-to-day booking operations for temporary bank and agency staff, ensuring efficient processing and compliance with Trust policies. The officer will provide expert advice to managers, oversee booking systems, supervise Senior Booking Assistants, and deputise for the Team Leader. Key responsibilities include resolving complex staffing and payroll queries, maintaining procedures, delivering training, and conducting compliance audits. This position contributes to workforce efficiency and high-quality patient care within a large acute teaching hospital.
Key responsibilities
- Lead day-to-day booking operations for temporary staffing, ensuring compliance with Trust and National guidelines.
- Maintain and update various booking systems (247, E-Rostering, TempRE) with accurate information.
- Provide expert advice and guidance to managers on temporary staffing processes and resolve complex queries.
- Supervise Senior Booking Assistants, including monitoring work completion, performance, and training.
- Conduct regular audits of agency files and support project work to enhance service performance.
Essential criteria
- oEducated to GCSE level (or equivalent) including English and Mathematics. oNVQ Level 3 in Business Administration, Customer Service, Management, or equivalent experience.
- oSignificant administrative experience within a fast-paced office environment. oExperience of coordinating staffing, rota management, bookings, recruitment, or workforce processes. oExperience of dealing with complex queries, complaints, and customer service issues. oExperience of using multiple IT systems and databases to manage workforce information. oExperience of producing reports, analysing data, and maintaining accurate records. oExperience working to policies, procedures, and service level deadlines.
- oUnderstanding of recruitment and employment-related legislation and good practice. oKnowledge of NHS Employment Check Standards. oKnowledge of confidentiality, data protection, and information governance requirements. oUnderstanding of customer service principles and complaint resolution. oKnowledge of workforce administration and record-keeping processes.
- oExcellent organisational and time management skills. oStrong communication and interpersonal skills, with the ability to influence and build relationships at all levels. oAbility to prioritise competing demands and work effectively under pressure. oStrong problem-solving and decision-making skills. oCompetent in Microsoft Office applications, particularly Excel, Word, and Outlook. oAbility to accurately maintain databases and workforce information systems. oAbility to train, support, and develop team members. oStrong attention to detail and commitment to accuracy.
- oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Desirable criteria
- oILM Level 3/5 or equivalent supervisory or management qualification.
- oExperience within the NHS or healthcare sector. oExperience in temporary staffing, recruitment, HR, or workforce. oExperience of conducting audits and compliance checks. oExperience of supervising or leading staff, including allocating and monitoring workloads.
- oKnowledge of NHS agency regulations and procurement frameworks. oUnderstanding of NHS workforce systems such as HealthRoster, TempRE, 247Time. oKnowledge of NHS Terms and Conditions, payroll, and invoicing processes.
- oAdvanced Excel and data analysis skills.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Coventry and Warwickshire NHS Trust
Temporary Staffing Services Officer
The closing date is 25 September 2026
Job summary
Are you a proactive and customer-focused administrator looking to make a difference within one of the UK's largest acute teaching hospitals? We are seeking a motivated individual to join our Temporary Staffing Services team, supporting the safe and effective deployment of bank and agency staff across the Trust.
This is a fast-paced and varied role where you will coordinate staffing requests, process bookings accurately and efficiently, and ensure compliance with Trust policies, NHS standards and approval processes. Working closely with managers across clinical and non-clinical services, you will provide advice on temporary staffing procedures, resolve complex queries and deliver a high standard of customer service.
The successful candidate will have substantial administrative experience, excellent organisational skills and the ability to manage competing priorities. You will be confident building relationships with stakeholders, analysing workforce information, resolving problems and contributing to service improvement. Experience within workforce, recruitment, temporary staffing or rota management, particularly in an NHS setting, would be valuable.
As part of the management team, you will support and supervise the booking t
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