Admin Call Handler - Crisis Resolution and Home Treatment Team
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 24/08/2026
- Closes
- 07/09/2026
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Role summary
This is a full-time Admin Call Handler role within the Crisis Resolution and Home Treatment Team (CRHTT) in Oxfordshire. The team provides a 24/7 crisis service for mental health patients. The role involves providing high-quality administrative support, communicating with patients, carers, and staff, and maintaining accurate records. The successful candidate will be well-organised, flexible, and able to handle sensitive information professionally.
Essential criteria
- oBroad range of administrative functions
- oAbility to deal with the public in a polite and effective manner (this will include patients and carers
- oAbility to liaise with all levels of professionals in a confident and effective manner.
Desirable criteria
- oExperience of managing enquiries where the caller may be distressed or experiencing communication difficulties
- Job Related Skills
- oWorking knowledge of Microsoft Office
- oAbility to produce high quality correspondence and reports.
- oGood general level of education
- oWorking knowledge of electronic health records systems
- oExcellent communication skills and ability to maintain professional manner even when under pressure.
- oAble to work under limited supervision but willing to access support and escalate issues, as necessary.
- oAble to work competently within confidentiality and information governance policies and procedures.
- oAbility to work as part of a team.
- oBroad range of administrative functions
- oAbility to deal with the public in a polite and effective manner (this will include patients and carers
- oAbility to liaise with all levels of professionals in a confident and effective manner.
- oExperience of managing enquiries where the caller may be distressed or experiencing communication difficulties
- Job Related Skills
- oWorking knowledge of Microsoft Office
- oAbility to produce high quality correspondence and reports.
- oGood general level of education
- oWorking knowledge of electronic health records systems
- oExcellent communication skills and ability to maintain professional manner even when under pressure.
- oAble to work under limited supervision but willing to access support and escalate issues, as necessary.
- oAble to work competently within confidentiality and information governance policies and procedures.
- oAbility to work as part of a team.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Oxford Health NHS Trust
Admin Call Handler - Crisis Resolution and Home Treatment Team
The closing date is 07 September 2026
Job summary
Do you have excellent communication skills and admin experience?
We are seeking a full time Admin Call Handler to join the Crisis Resolution and Home Treatment Team (CRHTT). the CRHTT provides a 24/7 crisis service to the people of Oxfordshire who are experiencing a mental health crisis. We are seeking a proactive and detail-oriented Administration call handler to provide high-quality administrative support within our growing team.
You will be well organised, flexible, and able to communicate confidently, calmly and professionally with patients, carers and staff.
This is a full-time post of 37.5 hours per week, worked over a range of shifts on alternate weeks: 08:00am-4:00pm and 12:00pm-8:00pm, with one Saturday shift worked on alternate weeks.
This post is based on site at Manzil Way Resource Centre.
Main duties of the job
- To provide a comprehensive administrative service to the CRHTT.
- Maintain diaries and records which include arranging appointments and meetings, preparing papers and taking / distributing minutes of meetings as needed.
- Receive and deal with correspondence and take appropriate action.
- Receive telephone calls using a high level of initiative and respond in a confidential and sensitive way. Take a
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