Outpatient Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 09/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for an Outpatient Clerk within the Early Pregnancy Unit, providing essential administrative support. Key responsibilities include managing patient records, coordinating appointments, and ensuring effective communication. The successful candidate will need excellent organisational skills and a sensitive approach to patient interactions. This position is crucial for delivering outstanding care and exemplary service to patients.
Essential criteria
- NVQ/Level 2 or 3 in Business Administration, Customer Service or a related subject
Desirable criteria
- Good standard of general education, including English and Maths, or equivalent experience
- Previous Experience
- Experience working in an outpatient, clinic or ward environment
- Previous NHS, hospital or healthcare administrative experience
- Experience using computer systems and Microsoft Office
- Good verbal and written communication skills
- Good organisational and time-management skills
- Accurate data entry and attention to detail
- Ability to remain calm and professional when dealing with patients who may be anxious or distressed
- Ability to work effectively as part of a multidisciplinary team
- Basic understanding of administrative procedures, record keeping and appointment systems
- Understanding of confidentiality and the importance of handling personal information appropriately
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
- Qualifications & Training
- NVQ/Level 2 or 3 in Business Administration, Customer Service or a related subject
- Good standard of general education, including English and Maths, or equivalent experience
- Previous Experience
- Experience working in an outpatient, clinic or ward environment
- Previous NHS, hospital or healthcare administrative experience
- Experience using computer systems and Microsoft Office
- Good verbal and written communication skills
- Good organisational and time-management skills
- Accurate data entry and attention to detail
- Ability to remain calm and professional when dealing with patients who may be anxious or distressed
- Ability to work effectively as part of a multidisciplinary team
- Basic understanding of administrative procedures, record keeping and appointment systems
- Understanding of confidentiality and the importance of handling personal information appropriately
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
East and North Hertfordshire Teaching NHS Trust
Outpatient Clerk
The closing date is 23 September 2026
Job summary
We are recruiting for an outpatient Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The EPU Ward Clerk is responsible for delivering efficient administrative support within the Early Pregnancy Unit, ensuring patient records are accurate, appointments are coordinated, and communication between patients and the multidisciplinary team is effective. The role requires excellent organisational skills, attention to detail, and a sensitive, professional approach when dealing with patients experiencing pregnancy-related concerns.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Welcome patients and visitors in a courteous and compassionate manner.
Register patients and update electronic patient records accurately
Answer telephone calls and respond to enquiries, directing calls appropriately.
Maintain confidential patient information in accordance with NHS policies and data protection regulations.
Prepare and organise patient notes, clinic lists, and relevant documentation.
Liaise with consultants, nurses, midwives, sonogra
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