Receptionist, Day Surgery Ward
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Part-time
- Hours / week
- 22
- Posted
- 17/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
An exciting opportunity has arisen for a Band 3 Ward Clerk (Receptionist) within the Birch Day Case Unit at Alexandra Hospital, Redditch. This role is for 22 hours per week and involves providing administrative and clerical support to the ward, acting as the first point of contact for patients, and ensuring accurate patient records. The successful candidate will need excellent customer service skills, computer literacy, and the ability to multi-task in a fast-paced environment. Full training will be provided, though experience is desirable.
Key responsibilities
- Provide administrative and clerical support to the ward and professional qualified staff.
- Act as the first point of contact for all users of the service.
- Take a key role in allocating patients to maximise capacity within the unit.
- Ensure the availability of accurate patient records and documentation.
- Deal with patients, relatives, and the public politely and efficiently, ensuring confidentiality.
- Undertake phone calls for next day admissions to pre-empt cancellations.
Essential criteria
- Good general education e.g. GCSE English and Maths A-C or equivalent
- NVQ Level 3 or equivalent qualification within administration or equivalent experience
- Previous clerical or reception experience within a hospital or customer service environment
- Excellent communication skills.
- Excellent telephone manner.
- Excellent IT skills with a recognised qualification
- Experience in dealing tactfully with the general public.
- Ability to problem solve.
- Ability to work as part of the ward team.
- Good time management skills
- Ability to multi task
- Ability to work in a fast-paced environment
- Demonstrate initiative, motivation and ability to prioritise workload
- Calm approach to work duties and ability to work in a busy environment
- Assist in the allocation of booked admissions to the Day Case Unit.
- Willingness to undertake further training and self-development.
- Compliance with Trust Dress Code.
- Ability to work flexibly
- Ability to undertake manual handling and movement tasks
- Able to demonstrate our Trust values and behaviours
- Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
- Ensuring people feel cared for we all take responsibility for actively supporting
- and nurturing a kind and compassionate environment for ourselves and others.
- Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Desirable criteria
- Basic IT qualification
- Knowledge of medical terminology
- Previous scheduling experience
- Familiar with Allscripts Pas, patient administration systems.
- CLIP
- Bluespier
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Worcestershire Acute Hospitals NHS Trust
Receptionist, Day Surgery Ward
The closing date is 01 October 2026
Job summary
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff
An
exciting opportunity has arisen within Birch Day Case Unit at the Alexandra
Hospital, Redditch for 0.58 WTE Band 3 Ward Clerk. This equates to 22
hours per week
We
are looking for a highly motivated individual who is keen to work in a busy and
growing environment within an extremely supportive team.
Experience
would be desirable, but not essential as full training will be given. Computer
literacy of a high standard would be expected as the job involves a lot of
access to Trust IT systems.
We
would like someone who has an excellent customer service approach, as you will
be the first member of the team that our patients will meet.
You
need to be able to multi-task and work
under pressure, as the job can be fast paced at times
The
unit takes various surgical specialties such as general surgery, urology,
gynaecology, orthopaedics and vascular surgery.
We
have also expanded care into interventional radiology and operate a Theatre
Admissions Unit.
The Day Unit currently has 19 trolley spaces and 3 seated spaces
in use at any one time, which are reused over the day to maximise volume of
patients that come through our unit. The Theatre Admissions Unit has 9 se
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