HPB Cancer Support Worker / Navigator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time, Flexible working, Home or remote working
- Posted
- 09/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Band 4 HPB Support Worker / Navigator within the Hepatobiliary Cancer Team. The post holder will coordinate the care and multi-disciplinary management of HPB Cancer patients, acting as a central point of contact for patients, families, and clinical teams. Responsibilities include administrative support, tracking investigations, booking appointments, and ensuring smooth patient journeys. The role requires excellent organisational, communication, and IT skills, with a focus on patient support and administrative duties.
Essential criteria
- Must be prepared to work across different hospital sites.
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable criteria
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Cancer Support and its role across the UK
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
- Able to use own initiative and work without supervision
- Other
- Must be prepared to work across different hospital sites.
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Cancer Support and its role across the UK
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
- Able to use own initiative and work without supervision
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Liverpool University Hospitals NHS Foundation Trust
HPB Cancer Support Worker / Navigator
The closing date is 23 September 2026
Job summary
This is an exciting opportunity for a motivated and experienced Band 4 HPB Support Worker / Navigator to be involved as a key member of the Hepatobiliary Cancer Team in a co-ordinating the care and multi-disciplinary management of HPB Cancer patients.
The post holder will be an integral part of the Team, who assists, supports and co-ordinates the pathway for patients. A large part of the role is providing administrative and coordination support to patients, families, consultants, nurse specialists, and other staff involved in the pathway. The successful applicant will ensure the efficient channelling and close co-ordination of the patient follow up pathway.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.
Main duties of the job
The HPB Support Worker/Navigato
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