Outpatients Receptionist
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 11/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves being the first point of contact for patients in an outpatient setting. You will handle telephone enquiries, greet patients at reception, and manage appointments. The position requires a highly organised and friendly individual passionate about delivering excellent patient care. It is a varied and vital role within a dynamic Booking and Reception Team.
Essential criteria
- Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent
- Knowlwdge and Experience
- Good understanding of EPR, e-RS and PAS
- Understanding of the 18-week RTT legislation
- Experience working in a customer/patient focused environment
Desirable criteria
- NHS Experience
- Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent
- Knowlwdge and Experience
- Good understanding of EPR, e-RS and PAS
- Understanding of the 18-week RTT legislation
- Experience working in a customer/patient focused environment
- NHS Experience
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £25,760 — matches the national scale.
Posted 0d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Mid and South Essex NHS Foundation Trust
Outpatients Receptionist
The closing date is 16 September 2026
Job summary
Join Our Team as a Booking & Reception Administrator!
Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.
In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.
No Sponsorship is available for this role.
Main duties of the job
Welcome patients to the outpatient areas.
Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
Deal with patient complaints / challeng
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